Expires 04/01/2021

Specialty Pharmacy

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Alto Pharmacy Technician

Alto Pharmacist

At Alto, we’re obsessed withour missionto improve quality of life for everyone who needs the help of medicine. Our mission guides us in all we do and every decision we make. 

Services that reduce travel and encourage social distancing are now more essential than ever, not only for vulnerable populations but all of us as members of our communities. Alto’s free same-day doorstep delivery ensures you have safe and reliable access to medications in this time of uncertainty. 

Hear first-hand from members of the Alto technology teams.

Alto / Blog

In recognition of Women’s History Month, we highlight four women at Alto shaping the future of pharmacy. These leaders share their advice for women in the workplace, their unique super powers, and what they appreciate most about Alto's culture.

Celebrating Women at Alto Pharmacy

Liz Kelly, National Sales Manager Fertility 

I'm responsible for hiring, coaching and supporting the needs of the national fertility sales team. I also work closely with fertility business and operations teams to deliver on our clinic and customer promises.

Before joining Alto, I was finishing up a sabbatical where I spent my time volunteering on the board of a non-profit called ServeHAITI. Prior to that, I was the West Coast Area Business Director at EMD Serono and worked with Matt and Jaime [Alto’s co-founders] to secure a contract to distribute fertility meds when they were still working out of AG Pharmacy!

What do you appreciate the most about Alto's culture? 

Hands down my favorite part of being on the Alto team is that the patient is truly at the center of every decision we make. I value that we make business decisions with our mission in mind.

What do you like doing outside of work?  

Of late, my favorite pastime is heading to the dog beach with my rescue, Bodhi, who has been the best medicine to ease some of the COVID-19 isolation I experienced over the past year. Before the pandemic, I made sure to travel to at least one new international spot a year. I love the experience of getting exposed to all things about another culture: cuisine, culture, belief systems, language.

I like to think that my super power is seeing the greatness in others, sometimes before they see it in themselves.

I aspire to live by the motto "be the change you wish to see in the world." I encourage women to speak up for what they believe is right, even if nobody else agrees. That includes planning for your own career path and making it a priority to develop your skill sets so that you are prepared to climb the ladder that serves your own greatness.

I graduated from pharmacy school in May of 1979 and started working at AG Pharmacy after passing my boards later that year. I bought AG in 1998 when the previous owner wanted to retire - he had been with AG since it first opened in the early 60's.

My family moved to San Francisco from Hong Kong when I was five years old. Our story is one similar to those of many immigrant families who came to America looking for a better life in search of the American dream: own a home, have a car, raise children safely and give them the opportunity of a good education and a chance to have a better life. My parents raised their children here, emphasizing family, hard work and education. They lived their American dream, and I have them to thank for all that I am today.

What’s your favorite thing to do outside of work? 

I love to travel. There are so many unique places to visit in this world. With the different cultures, the food, and the amazing sceneries/landscapes, there are endless things to see and experience! 

The thing I appreciate most about Alto's culture is that everyone works so hard together to bring about the best pharmacy experience for all our customers. You can feel the energy and the motivation of all the Altoids. I cannot emphasize how amazing it is to be a part of this team and to watch Alto grow and evolve into the pharmacy of the future and the pharmacy of our dreams!

What’s your favorite memory thus far at Alto? 

In the very early days, when Alto was still Scriptdash Pharmacy, a customer needed to get her trigger shot [as part of a fertility protocol] within the next few hours. It was close to rush hour, and we had no couriers available to deliver to the South Bay. Our CEO Matt came to the rescue on his motorcycle, and off he went to make the delivery. It was such a wonderful and warm feeling to watch and cheer him on together. That is truly what Alto love is all about!

I manage our amazing IT Support team, helping all Altoids get the technology support they need, when they need it. 

For the better part of the last decade I have been managing IT Support teams. From Facebook and Twitter to Lyft and Uber, I’ve seen it all (or at least most of it!).

Our incredible dedication to our mission. In my short time here, I truly see us putting patients first, and it’s moving to see. 

What do you like doing outside of work? 

I’m a big traveler, but since COVID-19 has put a damper on that, I enjoy flying around Colorado with my partner in our vintage Beechcraft Bonanza. I also love hopping on my motorcycle and just exploring! 

I’m in love with Central and Eastern Europe. Some of my favorite places are Prague, Vienna and Budapest. 

Elnaz Moshfeghian, Senior Engineering Manager

I’m originally from Iran but moved a lot growing up, including Oklahoma, Australia, Qatar, Kuwait, and Chicago. I have been in San Francisco for the last six years. I stumbled across software engineering in college and found a passion for building products and teams. I joined Alto as the third engineer and this is now the largest company I’ve ever worked at. 

I lead a group of 20 engineers across three teams. Two teams are focused on getting prescriptions ready to schedule quickly and accurately, and one is focused on enabling faster, higher quality, and more enjoyable product development across the broader product and technology organization. My work involves a lot of collaboration, creativity, transparency, and flexibility. 

I was an early software engineer at a small startup; before that I was a hybrid software engineer and product manager at a design and development studio. 

I like how passionate everyone is about what they do. 

I’m at my best managing a crisis or finding a path through conflicting strong opinions. 

I want to start with some advice for our allies: get more curious about the experience of the women you work with and learn about ways you can support and amplify the work of the women around you. Diversity, equality and inclusion is a team sport and, even if we win a game or two, it’s about the continuous pursuit of excellence. 

For my fellow women at Alto, I wish I knew earlier to focus more on improving my craft and impact so I can get a seat at the table, rather than trying to juggle advocacy and my own work. Once you’re at the table, you can really advocate for hiring, growing, and retaining women. 

To learn more about the work of our six employee resource groups (ERG’s) focused on building community - including Umoja (Black), Auténtico (LatinX/Hispanic), Women (WOAA), Proud (LGBTQIA+), Asian/Pacific Islander, and Working Parents - read our 2020 Diversity, Equality and Inclusion Report. 

Are you passionate about shaping the future of pharmacy? Join us as we deliver our industry-leading pharmacy care to millions of Americans. 

Alto Pharmacy is recognized by Forbes as one of America’s Best Startup Employers in 2021, ranking 13th among 60 healthcare startups.

Alto Pharmacy Announced as One of Forbes Best Startup Employers

After discovering that half of all prescriptions aren’t even picked up—resulting in 125,000 avoidable deaths every year—we set out to build a new kind of pharmacy that focuses on the person behind every prescription.

Here at Alto, we’re transforming a $500 billion industry by reinventing what a pharmacy can do—from hand-delivering medications for free to offering on-call help by text or chat. Our customers are at the center of everything we do, and it shows. After delivering more than one million prescriptions, we have an NPS score of 86 and over a thousand five-star reviews on Yelp.

In addition to delivering a better pharmacy experience for everyone who needs medicine, we’re committed to cultivating a better workplace for for our team, every day. That’s why we’re honored to be recognized by Forbes as one of America’s Best Startup Employers in 2021, ranking 13th among 60 healthcare startups. Inclusion on the list was based on professional reputation, employee satisfaction, and growth, among other criteria. 

This accolade follows several others in recent months including LinkedIn’s Top Startups in 2020 and San Francisco Business Times Largest Bay Area Digital Health Companies in 2020. In addition, Alto’s CEO, Matt Gamache-Asselin, recently received recognition as one of The Top 25 Consumer Health Tech Executives of 2020 by The Healthcare Technology Report. 

“We have a lot to be proud of in the past year, especially in light of the challenges presented by the COVID-19 pandemic,” shared Gamache-Asselin. “I’m so proud of the hard work and commitment exhibited by every member of our team in providing exceptional pharmacy care in our communities. As we continue to expand our services to more and more people, we’ll also be growing our team of incredibly knowledgeable and caring professionals.”

Are you passionate about shaping the future of pharmacy? Join us as we  deliver our industry-leading pharmacy care to millions of Americans. 

For the full employers list and an overview of the selection methodology, head to the Forbes site. .

Alto Pharmacy Announced as One of Forbes Best Startup Employers 

Forbes 2021 America's best startup employers

Here’s what we know so far about the risk of COVID-19 for people with HIV, vaccine safety, and how to protect yourself from contracting COVID-19. 

What the COVID-19 Vaccine Means for Those With HIV

As of March, 2021, over 115 million people worldwide have been diagnosed with COVID-19. As the COVID-19 pandemic persists, many are wondering what the COVID-19 vaccine could mean for the 38 million people who are living with HIV: is it safe or does it pose a greater risk for these individuals? Here’s what we know so far about the risk of COVID-19 for people with HIV, vaccine safety, and how to protect yourself from contracting COVID-19. 

Are people living with HIV at a higher risk for COVID-19? 

Data is limited and experts are still learning exactly how COVID-19 affects those with HIV, but the Centers for Disease Control and Prevention (CDC) says that those who have HIV (and who are also on effective HIV treatment) generally have the same risk of contracting the virus as those who don’t have HIV. 

So, who is at greater risk? The CDC has evidence that shows older adults and people with certain underlying medical conditions like chronic obstructive pulmonary disease (COPD), type 2 diabetes, and a weakened immune system are at an increased risk for more severe cases of COVID-19. And since nearly half of those living with HIV in the United States are over 50 years old, those living with HIV are encouraged to follow all CDC guidelines to reduce the risk of COVID-19 exposure.

Experts have not found any significant evidence that those living with HIV will experience more severe COVID-19 outcomes; studies performed in Spain and in the United States on a Veterans aging cohort both found no difference in susceptibility to the virus in those with HIV.

Are COVID-19 vaccines safe for people living with HIV?

Yes. According to the United Nations Program on HIV/AIDS (UNAIDS), the COVID-19 vaccines currently being developed or approved by regulators are believed to be safe for most people, including those living with HIV. The COVID-19 vaccines, like other vaccines, undergo the same safety tests and are required to meet rigorous standards. 

Regulators have not yet found any evidence that people living with HIV are at a greater risk from the COVID-19 vaccine in terms of side effects than anyone else.

How does the vaccine work and what symptoms could I expect?

In a recent virtual town hall on COVID-19 and HIV hosted by Getting to Zero San Francisco, experts confirmed that the COVID-19 vaccine has been proven to help reduce the severity of illness from the virus. The vaccine could also prevent infection, reduce transmission, and lead to healthier communities. 

The COVID-19 vaccines work by helping our bodies develop immunity to the virus that causes COVID-19 without us having to actually contract the illness. The different vaccines work in slightly different ways to protect us, but all generally leave the body with a supply of cells that remember how to fight the virus in the future.

After receiving the COVID-19 vaccine, the process of building immunity can result in some people experiencing mild symptoms like a sore arm and mild fever or chills in the days following vaccination. If you have any pain or discomfort, you can talk to your doctor or pharmacist about over-the-counter medications.

How can people with HIV protect themselves from COVID-19?

As you’ve likely heard, the best way to keep from getting sick is simply to avoid exposure to the virus. Everyone, including people living with HIV, should keep taking everyday actions like wearing a mask, staying six feet away from those who don’t live with you, and avoiding crowds, to help avoid contracting and spreading COVID-19.

If you have HIV and are taking your HIV medicine, it’s important to continue doing so and follow any advice from your healthcare provider. This will help keep your immune system healthy and ready to fight off any infection. The CDC also recommends lifestyle practices like eating healthy foods, getting at least eight hours of sleep per night, and minimizing stress as much as you can.

If you develop any symptoms that indicate you might have COVID-19, the CDC recommends calling your healthcare provider and getting tested. Most people have mild illness and can recover at home. If you do develop severe symptoms, the CDC recommends you get emergency medical care immediately.

At Alto, we’re committed to ensuring you receive you medications safely and on time throughout the COVID-19 pandemic. Our pharmacy locations are fully stocked and our pharmacists are on hand to answer any questions and provide ongoing access to support and advice. Reach out to our HIV specialty team at 1-800-874-5881 (call/text) or send us a message through our mobile app. 

This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition.

Whether you’re wondering if your child has asthma or they’ve already been diagnosed, here are the common symptoms to look out for, the treatment you can expect.

How to Manage Your Child’s Asthma

Of the over 19 million people who have asthma in the United States, nearly 6 million of them are children. This chronic disease makes it hard to breathe and thus can affect every aspect of your child’s life, from school to play. And with allergy season just around the corner, you might hear extra coughing and sneezing around the house. Whether you’re wondering if your child has asthma or they’ve already been diagnosed, here are the common symptoms to look out for, the treatment you can expect, and the impact COVID-19 could have on those with asthma.

What are the signs my child might have asthma?

The signs and symptoms of asthma can vary by child but, in general, some common signs your child might have the disease include coughing, shortness of breath, wheezing, and tightness in the chest. The severity of these will also vary, with some cases being mild and manageable and more severe cases requiring emergency care.

Symptoms appear when your child is exposed to triggers like pollen or smoke. Triggers cause the airways to become inflamed, which causes swelling and mucus production, and leads to an overall narrowing of the air passageway making it harder to breathe and leading to the above symptoms. 

Since symptoms of asthma can be signs of other ailments as well, it can be difficult to always know if what your child is experiencing is asthma. Coughing, for example, can also be a symptom of a cold or the flu. Another asthmatic symptom—wheezing—could also be caused by bronchitis or another respiratory problem. 

This is where other asthmatic signs like your child saying “I’m always coughing” or “My chest feels funny,” can be helpful. Either way, if your child shows any of these symptoms, it can be a good idea to make an appointment with your doctor so your child can start getting treatment if needed.

Your doctor will likely use a few different methods to test if your child has asthma. First, they’ll ask for your child’s medical history, where they can share symptoms and any triggers they may have noticed. Then the doctor will conduct a physical exam which will look at your child’s nose and throat, their breathing, and skin for any signs of allergic conditions. They may also conduct a series of lung function tests and a chest or sinus X-ray.

The doctor will then look at the results of these tests to discern if your child has asthma and what type. From there, they will develop a treatment plan based on the type and severity of your child’s symptoms.

A quick-relief inhaler may be enough to keep symptoms under control for mild cases of asthma. Depending on how your child is doing, more treatments can be added if needed. Maintenance treatments can help reduce the need for quick-relief inhalers. In fact, how often these inhalers are used is an indicator of asthma control for doctors and can help them determine the proper treatment plan. 

The second main aspect of treatment is avoiding triggers. The most common triggers include irritants such as air pollution, cold air, odors or smoke, as well as mold, dust mites, and pollen. Other triggers include sinus infections, exercise, heartburn, and allergic reactions.

Since the world is unpredictable, you can’t always control triggers, but you can take certain measures to help keep them in check, such as changing your diet when food reactions occur, minimizing smoking, and requesting an indoor air assessment. A variety of virtual asthma education classes and workshops are also offered online to help you learn best practices when it comes to prevention and treatment. 

What effect does COVID-19 have on my child’s asthma?

According to the CDC, those with moderate to severe asthma may be at an increased risk for more severe illness from the virus that causes COVID-19. To help reduce your risk, it’s recommended that you continue taking your current medicines, including any inhalers with corticosteroids in them. The CDC also recommends that you keep a 30-day supply of your asthma medications on hand so you don’t risk running out if you fall sick, need to quarantine, or otherwise can’t make it to the pharmacy.

In addition to these asthma-specific strategies, the everyday COVID-19 protocols of wearing a mask, socially distancing, and avoiding large crowds should be followed. If you’re worried that wearing a mask might affect asthma symptoms, research that came out last month showed that wearing a mask did not affect oxygen levels, regardless of whether the wearer had asthma or not. 

If you have concerns about your condition or think you may have been exposed to COVID-19, you should call your healthcare provider. If you don’t have a provider, you can contact your nearest community health center or health department. 

Many people live normal lives with proper asthma management. A good treatment plan, guidance from your doctor, and a reliable pharmacy can help you manage your child’s symptoms so they can keep doing most of those everyday activities they enjoy. 

We’re here to help your child breathe easier

Whether you need to get your child’s first inhaler or obtain prescription refills, Alto is here every step of the way. Our pharmacists are on hand to answer any questions and our pharmacies around the country are fully stocked with asthma medications. We’re prepared and ready to deliver your medicines throughout the COVID-19 pandemic. To ensure safety, we offer free, contactless drop-offs for every prescription, so you can get your refills on time in the comfort of your home. Reach out any time via text, phone call (1-800-874-5881), or in-app messaging.

For Black History Month, we’re recognizing pivotal Black leaders in healthcare who’ve paved the way forward for our country and the Black community.

5 Black Healthcare Leaders to Know

At Alto, part of our work is to redefine the modern pharmacy to make sure patients from all backgrounds have reliable, affordable access to the medications they need. This extends to fostering a culture of inclusion in healthcare and honoring the Black leaders who have transformed the medical field. For Black History Month, we’re recognizing pivotal Black leaders in healthcare who’ve paved the way forward for our country and the Black community.

Black Healthcare Leaders Who’ve Paved The Way 

Dating back to the 19th century, there have been many Black individuals who, despite discrimination and prejudice, have made a profound impact in healthcare. From hospital bedsides to the front lines of the abolitionist and suffragist movements, here are five Black pioneers in healthcare you should know.

James McCune Smith: The first Black doctor in the U.S. 

When James McCune Smith showed potential and promise at a young age, his parish collectively raised funds so he could afford to attend university. Because of his race, he wasn’t allowed to attend school in the U.S., so he earned his baccalaureate, master’s, and medical degrees from the University of Glasgow in Scotland. 

Not only did Smith become the first Black doctor to practice medicine in the U.S., but he was also the first Black physician to publish articles in U.S. medical journals. In addition, he penned and edited articles for abolitionist newspapers including “A Lecture on the Haitian Revolution” (1841) and “The Destiny of the People of Color” (1843). He worked closely with Frederick Douglass and the two founded the National Council of Colored People. As a highly-educated Black physician and scholar, Smith was a key figure in not only abolishing slavery, but also in helping make its success credible.

Mary Eliza Mahoney: The first Black licensed nurse in the US

Mary Mahoney, born to freed slaves in 1845, learned the importance of racial equality at a young age. This became her reason for pursuing nursing school: to fight for and serve women and the Black community.

After years as a janitor, cook, and washer woman at the New England Hospital for Women and Children, she was accepted into their nursing program. The program was so demanding that only four of 42 students finished—Mahoney was one of them. And with that she made history as the first Black woman to become a licensed nurse. 

She earned many accolades in healthcare, became a member of the American Nurses Association (ANA), and co-founded the National Association of Colored Graduate Nurses (NACGN), where she was an elected leader. The NACGN was later absorbed into the ANA in 1951. Mahoney spent her days caring for those in need at the hospital and her nights campaigning for women’s suffrage. Her efforts were so influential that after her death, she was inducted into the National Women’s Hall of Fame alongside her fellow suffragists in Seneca Falls, NY. 

Dr. James Hildreth: President & CEO of Meharry Medical College 

A leader in immunology, Dr. James Hildreth leads Meharry Medical College in Nashville, Tennessee — one of only four Black medical schools in the country. Their mission is to create more opportunities in medicine for the Black community. Hildreth is renowned around the globe for his decades of influential HIV research as well as his work to fight the global COVID-19 pandemic. He was recently appointed to the FDA’s COVID-19 Vaccine Review Committee.

Hildreth earned his Bachelor’s at Harvard, his Ph.D. in immunology from Oxford and became the first Rhodes scholar from Arkansas who was Black. He joined the Advisory Board at Alto in August to help reimagine the pharmacy experience as one of its two anchor members. 

Phill Wilson has lived with HIV for over 30 years and lost his partner, Chris Brownlie, to the virus in 1989. Ten years later, he founded the Black Aids Institute (BAI) to ensure Black communities receive the information they need for prevention and treatment. The BAI has been leading the fight to end HIV in Black communities for over two decades and is the only national HIV/AIDS think tank focused exclusively on Black people. 

In 2010, President Barack Obama appointed Wilson to the President’s Advisory Council on HIV/AIDS. Over the last three decades Wilson has amassed countless national and international accolades, including the Ford Foundation’s award in Leadership for a Changing World.

Anna Louise James: One of the first Black female pharmacists

The daughter of a Virginia slave who escaped to Connecticut, Anna Louise James grew up in Old Saybrook, Connecticut, where she became the first Black woman in the state to earn a pharmacy license. She ran her own pharmacy and, when her brother-in-law—one of only two Black pharmacists in the state—was drafted in World War I, he asked her to run his pharmacy. 

She renamed it James Pharmacy and was known to everyone as “Miss James.” More than a place to pick up medicine, her pharmacy was a central gathering spot for the community. Miss James ran the pharmacy for 50 years and today, the building still stands and is listed on the National Register of Historic Places.

Our work to redefine the modern pharmacy begins with recognizing and honoring past and present Black leaders in healthcare. The leaders who’ve not only advanced the field of medicine, but who continue to break down barriers to help ensure equal access for all. Interested in making a difference at Alto? Follow us on LinkedIn to learn more or visit our Careers page for open roles.

At Alto, we believe that staying on top of your health should be as simple as possible. Here’s how we’re applying this philosophy to feeling our best this winter and creating healthy habits that we can cultivate all year long. 

Alto’s Guide to Wellness in the New Year

It’s easy to feel jaded about setting health goals for the new year. We often enter January with optimism and big intentions, only to find our new habits slipping within days or weeks. But let’s not give up on our health goals altogether. The sense of renewal at the start of the year can be a powerful motivator—provided we don’t saddle ourselves with unreasonable expectations and an “all-or-nothing” attitude. 

At Alto, we believe that staying on top of your health should be as simple as possible. That’s why we built a pharmacy that delivers medications and expert advice directly to you. Here’s how we’re applying this philosophy to feeling our best this winter and creating healthy habits that we can cultivate all year long. 

According to U.S. News & World Report, 80% of New Year's resolutions fail by mid-February. It’s not that we’re incapable of making meaningful changes. It’s that the way we’re accustomed to making resolutions doesn’t set us up for success. 

If you haven’t been exercising at all during quarantine, setting a goal to work out for an hour every day may not be practical. Instead, behavioral scientist, Susan Weinschenk Ph.D., outlines three critical steps for building new habits that stick: start with a small and specific action, tie it to an existing habit, and make it easy to accomplish during the first week. 

Rather than saying you’ll “exercise more” or become a hardcore workout enthusiast overnight, resolve to enjoy your morning coffee while walking, then increase your daily walk by ten minutes the next week. When you anchor your intention to an existing action, you give your brain a natural cue to put it into practice. And since the key to solidifying your new habit is repetition, starting with an easy action will create self-trust and allow you to expand on your goal over time. 

During the darker winter months, you may find your mood dropping along with the temperature. According to the Mayo Clinic, these seasonal bouts of melancholy are likely related to reduced exposure to sunlight, which can upset your circadian rhythm and cause serotonin (the “happy hormone”) levels to dip. 

To combat the effects of winter depression, try to keep your home as bright as possible by keeping curtains and blinds open and sitting closer to well-lit windows when you can. Be sure to spend some time outside every day, even if the weather is cold or the sky is grey. The morning is an especially potent time to get outside and walk around. 

Though it is tempting to go into full hibernation mode, excess sleep can make the issue worse. Try to stick to your usual sleep schedule and get some form of physical activity every day. If you find that your appetite and sleep patterns are adversely affected, or your symptoms interfere with your daily responsibilities, reach out to your doctor or a mental health professional. There are treatments available that can help make the seasonal shift much more manageable. 

Despite your best intentions, your health goals can become sidelined by the season’s viral villains: the common cold and flu. Neither is curable, so a solid prevention strategy is your best bet for staying well. Getting your annual flu shot and following COVID-19 precautions such as wearing a mask and social distancing will undoubtedly help, but your last line of defense is your immune system. 

Experts at the Cleveland Clinic recommend incorporating immune-boosting foods into your winter menu to help your body dispatch any seasonal invaders. Fill your grocery cart with a wide range of colorful fruits and vegetables to ensure you consume a full arsenal of antioxidants. Be sure to stock up on raw garlic, which contains antiviral compounds, along with vitamin-C-rich foods like citrus fruits, peppers, broccoli, and kiwis.

According to the Mayo Clinic, people who don’t get enough sleep are more likely to succumb to sickness after being exposed to a virus. Aim for seven to eight hours of sleep per night to support healthy infection-fighting antibodies and cells. We’ve compiled these tips for getting the nightly rest you need when sleep is elusive.

Unfortunately, no matter how many antioxidant-rich foods you eat, it’s not always possible to avoid coming down with a cold or flu. If you can’t stomach one more raw garlic clove and you’re simply feeling miserable, over-the-counter (OTC) medications can help ease your symptoms and reduce the amount of time you feel knocked off your feet. 

Here are the medications our pharmacists recommend to help you feel better fast.

Not sure why you’re feeling so sick? Read “Cold, Flu, or COVID-19? Your Seasonal Symptom Guide” for clues. If you think you may have symptoms of COVID-19, it’s important to avoid contact with others and call your medical provider right away. 

When you’re sick, your nose can alternately feel like a leaky faucet and a blocked pipe. If you have nasal or sinus congestion, a decongestant, such as pseudoephedrine, can help. For a runny nose or postnasal drip, an antihistamine may do the trick. 

Just keep in mind that antihistamines may make you drowsy, while decongestants may keep you awake. Decongestants come in both oral and spray or drop form. If you’re considering a nasal spray or drops, don’t use them for more than three days in a row, or you may end up even stuffier than you were before (due to a condition called rebound congestion). 

If you’re taking other medications, talk to your doctor or pharmacist before starting a decongestant or antihistamine. Adverse interactions are possible with some medications, such as those that treat heart disease. If you’re an Alto customer, simply reach out by phone, text, or in-app chat, and one of our pharmacists can help determine which medicine may be right for you.

A raw, scratchy throat is often the first painful signal that a cold or flu is coming on. However, it could also be a sign of something more serious, such as a streptococcus bacterial infection (strep throat). Talk with your doctor if the pain in your throat is persistent, severe, or if you have trouble swallowing. For milder soreness, over-the-counter pain medications such as ibuprofen or acetaminophen may help.

Medicated lozenges and gargles that contain oral anesthetics/analgesics such as phenol and benzocaine are also available. These products can provide temporary pain relief for your throat. Just don’t use them for more than a few days in a row. You want to remain aware of whether the pain is progressing and may need a doctor’s attention.  

Coughing from time to time is your body’s way of clearing out your lungs. But constant coughing can be a nuisance at best and pretty painful at worst. 

If your cough is wet, you’ll need an expectorant, which will help to loosen mucus in your chest and throat. Guaifenesin is the active ingredient in OTC cough syrups designed to clear congestion from your airways. 

For a dry cough that just won’t quit, look for a cough suppressant, also known as an antitussive. Cough suppressants help to relieve your cough by blocking the cough reflex. A common antitussive ingredient you’ll see on the shelf is dextromethorphan. 

Though fevers aren’t fun, they’re actually an encouraging sign that your immune system is mobilizing to fight off an infection. According to the Mayo Clinic, except for very young or old individuals, generally healthy people don’t need to take medication to lower their temperature if it’s under 102 degrees Fahrenheit. However, if you’re feeling uncomfortable, a pain-and-fever reducer like acetaminophen or ibuprofen can help with your fever and also soothe muscle aches. 

For When It All Hits You Like a Ton of Bricks

Of course, coming down with a cold or flu is often so unbearable because it brings on a slew of uncomfortable symptoms all at once. Rather than keeping a pile of medications on hand, you can seek out one of the many multi-ingredient “cold and flu” medicines.  

These all-in-one options seem to have endless variations. In reality, they all contain different combinations of the four ingredients we’ve covered: decongestants, pain and fever reducers, cough suppressants, and expectorants. Once you know which basic components to look for, you will notice that there is really no difference between brand name and generic versions of these medicines—except that the generic version is often much cheaper. 

Just keep in mind that combination cold and flu medications often have more ingredients than you need to treat your symptoms, putting you at greater risk of side effects and overdosing. Make a note of the active ingredients in every OTC medication you take and never double up on medications containing the same ones. If only one symptom is truly bothering you, it’s best to stick to medicine that only relieves that specific discomfort. 

When in doubt, talk to your pharmacist. The team at Alto is on call to discuss which medications will be most effective and safe. We’re available from 9 am - 9 pm PT Monday - Friday, and 10 am - 6 pm PT on weekends; download the mobile app for secure messaging, or call or text 1-800-874-5881.

Remember—keep wearing your mask and social distancing to prevent the spread of COVID-19. It will also help keep you safe from catching a cold and flu. Get plenty of sunshine, prioritize sleep, and spice up your meals with immune-boosting foods. With these precautions in place, we hope you’ll be enjoying a healthy winter season ahead. 

We were honored to sit down with Dr. Hildreth to discuss the challenges and opportunities we are facing at this pivotal moment in history. In addition to recounting his inspiring personal story, he shared many profound insights about the COVID-19 pandemic and the state of American healthcare. 

The COVID-19 Vaccine & Racial Disparities in Healthcare: A Q&A with Dr. James Hildreth

In August, we announced that Dr. James Hildreth had joined our newly formed Advisory Board as one of its first two anchor members. Dr. Hildreth’s extensive healthcare expertise has been invaluable as we’ve sought to guide Alto into the future and continue reimagining the pharmacy experience. 

A Fascinating Chat with Dr. James Hildreth

Dr. Hildreth is the President and Chief Executive Officer of Meharry Medical College—one of the nation’s oldest and largest historically Black academic health sciences centers. He is internationally renowned for his decades of influential HIV research and is deeply entrenched in our current global health challenge as a member of the FDA’s COVID-19 Vaccine Review Committee.

Can you tell us about your background and professional journey?

I grew up in a small town in Arkansas. It was one of those towns where if the two traffic signals were synchronized, you could drive right through and not even notice it. My father passed away when I was eleven years old. Quite honestly, because we were poor and Black, my father received very little medical attention. That was what prompted me to become interested in medicine.

I had no role models to look to, so I went to the library and read books about medicine. At age thirteen, I read a series of books that ranked your chances of getting into various medical schools. One of the universities was head and shoulders above all the rest, so my life’s work became getting into Harvard University.

To make a long story short, I got scholarships to Harvard, Princeton, Brown, Yale, Stanford, and many other places. But because my research had shown that Harvard was the place to go, that’s where I went. I got a job at the medical school, and the professor who ran the lab was also from Arkansas. He took me under his wing, and suddenly I wanted to be an immunologist. 

It was too late to change my major, but I was hooked. I applied for and was awarded a Rhodes scholarship in 1978, becoming the first Rhodes scholar from Arkansas who was Black. I got my Ph.D. in Immunology then went to Johns Hopkins School of Medicine. 

I planned to become a transplant surgeon until I met my very first patient. She was an African American woman with HIV who had just given birth to a baby who also tested positive. At the time, all we could do was watch them die, and that impacted me deeply enough to change my trajectory. I became an HIV researcher, and I have been studying HIV for the last thirty-eight years. 

I have been President of Meharry Medical College for five years. I feel that my life has come full circle because Meharry’s mission is to give opportunities to individuals who otherwise wouldn’t have them. 

Can you tell us more about Meharry’s mission?

Meharry was founded in 1876, but the story is that in 1826, a young, white teenage boy named Samuel Meharry was driving his salt wagon in the backwoods of Tennessee. His wagon got stuck in the mud, so he knocked on the door of a nearby cabin. An African American family greeted him, gave him a place to stay for the night, and helped him on his way. He promised them that if he ever had any resources, he would do something for Black people. 

Sure enough, fifty years later, he and his four brothers made a gift to a central Tennessee college to start a medical department for African Americans. That department evolved into Meharry Medical College.

To be leading an organization whose purpose is to give opportunities to people who look like me makes me feel that my life has come full circle. Meharry is one of four Black medical schools in the country, and without us, the face of medicine in this country would look very different. We are very proud of our mission and I’m so happy to be leading the organization at this time. 

Given that you’re on the FDA’s Vaccine Review Committee for COVID-19, what is your perspective on how we’ve handled the pandemic to date?

It’s hard to avoid acknowledging how politics have devastated our response to this pandemic. Viruses don’t respect borders, especially when you’re dealing with a pandemic virus. We should have had a nationwide response from the very beginning. Ideally, the whole country should have shut down for several weeks. That would have saved tens of thousands of lives.

What are your thoughts on how the pandemic might unfold going forward?

In my opinion, we’re entering a frightening period because we’re at the base of an exponential rise in cases. It’s essential to understand that for every case we diagnose, there are probably four, if not eight, cases that go undiagnosed. Many people don’t know they have the virus and are spreading it. 

Our country represents four percent of the global population but twenty percent of the people who are dying. That’s unimaginable to me. When you’re dealing with an airborne pathogen that can be transmitted so easily, it is unacceptable and unethical not to have stronger leadership and mandates in place. 

Can you share any insights on potential vaccines and vaccine distribution?

I’m on the FDA committee that will review the data from the drug companies and make recommendations about approval. In a couple of weeks, we will review the Pfizer vaccine. I can tell you that the data from both Moderna and Pfizer are very compelling. Both vaccines appear to be highly effective.

Neither of these vaccines is what we’d call a “sterilizing vaccine,” They will not prevent a person from getting infected, but they will limit the amount of disease that occurs after infection. The other exciting aspect of these vaccines is that they represent a new type: messenger RNA vaccines. Rather than using a protein for the vaccine, we’re using a message that encodes for the protein. There was some doubt if this new type of vaccine would work in humans, but it does. This development will facilitate future vaccines quite nicely. 

By the spring of next year, there will likely be two vaccines approved for use. The question is: who will get those first forty million doses that become available? Healthcare workers will probably get them first, then people in nursing homes and assisted living facilities. Many experts, myself included, are trying to make the case that those most vulnerable to disease and death should be next in line. The CDC has already worked with the states to develop distribution plans, but they are not in line with that thinking. There are going to be a lot of intense discussions in the coming weeks. 

What are the healthcare topics that get you most excited—or keep you up at night—right now?

The pandemic has revealed something that minority healthcare professionals have known for a long time: there is a wide gap in the health status of Americans. If you are African American or Latinx and live in certain communities, you are much more likely to have certain chronic conditions. This increased risk is related to your zip code, educational attainment, where you work, and what your job might be, but running through all of this is an underlying current of racism. 

We can’t solve the problem until this country has a necessary conversation about the role of racism in every domain of American life. I like the way that Martin Luther King put it. He said that when you have centuries of neglect, suppression, oppression, or denial, there is an interest that accumulates. The answers to these problems are going to be much more expensive and time-consuming than if we had been dealing with them all along. 

No matter what industry we’re in, all of us need to have tough conversations about what race really means. Take, for example, the sequencing of human genomes. African genomes are the ancestral genomes—all of us can link our humanism back to Africa. But of all the hundreds and thousands of genomes that have been sequenced, very few of them come from folks who look like me. 

It’s the same as my experience in medical school in the 1980s. We learned to treat the average, middle-aged white male because that’s who the studies were centered on. The exclusion of certain groups from clinical trials, programs, and conversations has created a wide gap that we now have to close. We need to have every healthcare institution at the table trying to work on it.

On a positive note, as the pandemic reveals these disparities, many organizations are awakening to the fact that there is work to be done. I’m encouraged by what happened after we witnessed the senseless murder of George Floyd. It was a really painful time for me because that could have been me, my son, or my brother. It could have been any one of us. But the response that we witnessed wasn’t just from African Americans and liberals. It seemed to me that people of all different backgrounds and races came together to say that this is unacceptable. It gave me some hope that we can change this and become a better nation.

What opportunities do you see for Alto in the world of healthcare?

I think Alto has a great opportunity to improve people’s quality of life who need to take medications to improve their health status. Before she passed, my mother would complain about how difficult it was to get her prescription medications. The ability to simplify and improve the process for everyone will positively impact a significant population of people. 

I was humbled that you asked me to be in your advisory group. I’m excited about what you’re doing, and I think it’s going to make a big difference for many people. 

As we approach the holidays, I’d like to share something I’ve told my students. The last thing you want to do is create a situation where this is the last holiday you’ll spend with some of your older relatives. Please be mindful that there is a lot of the virus out there, wherever you are in the United States. Please take steps to protect yourselves and your families. Have a wonderful holiday, but if you can, make it virtual.

Note: This interview was conducted in early December 2020. 

From enjoying a holiday staycation to finally tackling a long-awaited project, here are ten ways we can make the most of being stuck home for the holidays.

The Unexpected Benefit of Being Stuck Home for the Holidays

Our holiday cheer has taken a hit this year. We’ve found ourselves stringing up lights on the heels of a country-wide surge in COVID-19 infections. The CDC has advised that the safest way to celebrate the holidays is with members of our own households. We’d already reckoned with the loss of office holiday parties and made peace with socially-distanced Santa, but the idea of confining our holiday festivities to our own four walls has taken some time to sink in. 

We won’t pretend it will be easy to wish loved ones “Happy Holidays” from afar. Yet, if the true spirit of the season is rooted in togetherness, what better way to honor it than protecting those we love and our community at large? 

After all, there might be benefits to skipping this year’s daylong road trip to mom’s house and no longer feeling obligated to attend an endless list of holiday soirees. When have we ever ended a year with so much extra time? From enjoying a holiday staycation to finally tackling a long-awaited project, here are ten ways we can make the most of being stuck home for the holidays.

Take a day to give your home space an upgrade. Moving around the furniture can be surprisingly impactful, but won’t send you running to the store or blowing your budget.

Use this time to learn a new skill or delve into a topic that intrigues you. For best results, choose a class that you can complete over the course of several days. You might try Harvard and MIT founded edX, which lists free courses from top-ranked universities. To flex your creative muscles and learn a new craft, try Skillshare, which offers a Premium membership but also thousands of free classes. 

If you’re craving a couch marathon, but feel like you’ve watched the entire TV lineup over the past several months, consider revisiting an old favorite and looking for details you’ve never noticed before. 

Remind yourself that this current reality is temporary and one day we’ll be free to travel again. Plan the first trip you’d like to take, giving yourself time to really explore your ideal location in-depth. 

Not your ideal holiday activity? Well, consider this: if you’re anything like the majority of us, the backs of your cabinets could hold items you haven’t seen in years. You’re almost certain to uncover a few surprises. 

If you’ve ever thought longingly about a weekend of yoga and meditation, creative writing and painting, or connecting with nature, this may finally be your moment. Simply choose a time frame, plan a gentle agenda, and prep your meals ahead of time. Don’t forget to let loved ones know that you’re trying to unplug, so you can keep calls and texts to a minimum.

Why not devote some time to your favorite housemate this holiday season? The challenge of working out the trick is a great bonding experience, provided you use plenty of patience and positive reinforcement. For some great tips, check out this article on Dogster. 

Whether you go for classic (Monopoly), wholesome (Candyland), quick-thinking (Taboo), or hilarious (What Do You Meme?), a night of games with your family, partner, or roommates is sure to entertain. If you live alone or want to include more people in the fun, set up a virtual game night. Many popular games have online versions you can use. 

Have you dreamed of visiting the Smithsonian or wandering the halls of the Louvre? Many of the most famous museums in the world now offer online tours that will make you feel like you’re in the room.

Whether you choose to spend your time being productive or relaxed, on a set schedule or simply winging it, there’s one activity we don’t recommend: going to the pharmacy. If you have new prescriptions or refills to pick up, there’s no need to drive to the pharmacy and wait in line. Instead, leave your prescriptions to us and cue up the next module in your online course or episode of TV. We’ll hand-deliver your medications right to your door, then stay on call to answer your questions and provide support. It’s the gift of time—all year long.

We’re wishing everyone a safe and happy holiday season. 

When the pandemic hit, we were thankful to already be in the position to make a meaningful difference for Alto’s working parents. Our Working Parents & Allies Employee Resource Group (ERG) was formed at the beginning of 2020. 

Supporting Working Parents at Alto

With the COVID-19 pandemic forcing the shutdown of schools, offices, and daycare programs this year, working parents have been expected to accomplish Herculean feats of focus. Many parents spend their waking hours with one eye on their computer screens and the other on their children, all while coordinating remote learning, nap times, and video conferences. 

Blog

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What the COVID-19 Vaccine Means for Those With HIV

How to Manage Your Child’s Asthma

5 Black Healthcare Leaders to Know

Alto’s Guide to Wellness in the New Year

The COVID-19 Vaccine & Racial Disparities in Healthcare: A Q&A with Dr. James Hildreth

The Unexpected Benefit of Being Stuck Home for the Holidays

Supporting Working Parents at Alto

Seven Strategies for People with Asthma During COVID-19

Staying Healthy During a Challenging Holiday Season

The Disproportionate Impact of HIV in America

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