Your partner in navigating the ins and outs of prescriptions — at no extra cost.

Alto Pharmacy Technician

Alto Pharmacist

It’s official: Alto Pharmacy is a great place to work! We’re honored to join the community of Great Place to Work-Certified™ companies based on team member feedback and a rigorous assessment of our company’s culture and benefits.

Join us in delivering our industry-leading pharmacy care to millions of people across the country. As a member of the team, you’ll play an integral role in improving our customers’ quality of life and redefining what’s possible in pharmacy. 

Be Part of a Great Place to Work — Join Our Team

Hear first-hand from members of the Alto technology teams.

Read the latest Alto blog posts covering healthcare, family health, managing diseases, and other Alto highlights.

Blog | Alto Pharmacy

There are 1.6 million Americans living with type 1 diabetes, including about 200,000 young people under 20 and 1.4 million adults aged 20 years old and older. Here is a high-level guide to living with type 1 diabetes at any age.

How to Live with Type 1 Diabetes at Any Age

There are 1.6 million Americans living with type 1 diabetes, including about 200,000 young people under 20 and 1.4 million adults aged 20 years old and older. While type 1 diabetes is typically diagnosed during childhood or adolescence (it was once referred to as juvenile diabetes), a diagnosis can come at any age 

Living with type 1 diabetes is a lifelong journey, and insulin therapy and blood glucose monitoring will remain constant. Some aspects of diabetes management, though, apply only to certain age groups, like coordinating with school staff about a child’s type 1 diabetes care plan or prioritizing heart disease prevention as you get older (more about that later).

Below, we’ve highlighted  things to be mindful of with type 1 diabetes treatment for various age groups. This is intended to be a high-level guide to living with type 1 diabetes at any age, and your diabetes care team (or your child’s) will help you develop an individualized treatment plan with recommendations for insulin dosage, blood sugar targets, and blood sugar monitoring frequency.

Type 1 diabetes and children: blood sugar monitoring at school

Individuals with type 1 diabetes are unable to produce any insulin, a hormone produced in the pancreas which helps convert sugar, or glucose, into energy. Getting started with insulin therapy is one of the first steps after a type 1 diagnosis, and is an important part of living with type 1 diabetes at any age. Daily insulin therapy, along with blood sugar monitoring and meal planning, allows people with type 1 diabetes to maintain healthy and consistent blood sugar levels.

While the goal of insulin therapy is to keep your blood sugar levels as steady as possible throughout the day, fluctuations are natural. Checking blood sugar levels several times each day allows you to stay within a healthy range. Younger children with type 1 diabetes will need help with both insulin administration and blood sugar monitoring, and during the school day you may need teachers and other school staff to provide support. It’s also important that someone at the school understands how to administer glucagon if your child’s blood sugar falls too low (known as hypoglycemia).

Here are some steps you can take to simplify your child’s treatment needs and make sure you’re prepared for an emergency.

Communicate with your child’s teacher and/or other school staff before classes begin to make sure they’re aware of your child’s type 1 diabetes diagnosis. 

Discuss daily treatment needs like blood sugar monitoring and insulin therapy as well as potential complications that may arise, like low blood sugar, and how to spot the signs and symptoms.

You may also want to consider an insulin pump. They have become increasingly common in diabetes treatment, especially with children, due to their convenience, ease of use, and automated timing of insulin injections 

The American Diabetes Association has resources that you can share with school staff to help them understand how to support your child’s diabetes care plan. And the JDRF has a back to school checklist, which includes all the information your child’s teachers should know.

Read our previous blog to learn more about managing your child’s type 1 diabetes.

Teens and young adults: managing diabetes away from home

Learning how to navigate life with greater independence and less structure as you enter your late teens and twenties often takes on additional importance if you have type 1 diabetes. You may now be responsible for aspects of your own diabetes treatment that parents or other adults previously helped with.

For many young adults living with type 1 diabetes, this transitional period requires learning about the logistical aspects of diabetes care, like filling prescriptions, ordering supplies, and scheduling appointments. And whether you’re living far from home or nearby, it may be time to find a new doctor, as many young adults switch from seeing a pediatrician to an adult healthcare provider around the ages of 18 - 21.

To avoid any gaps in your diabetes treatment, plan ahead and work with your pediatrician and your support system, including your parents or other relatives, to create a plan for finding an adult healthcare provider. Make sure that you also have the information you need to stay on track with your diabetes management, like how to navigate health insurance, or how to use diabetes supplies like a continuous glucose monitoring device (CGM)  or insulin pump. 

It’s understandable if other challenges related to your diabetes care needs arise for the first time during this stage of life. For many young adults, there’s a learning curve with handling other illnesses when you’re away from home. For example, the flu can become more complicated if you have diabetes, since it may affect your calorie intake, which in turn may affect your blood sugar levels. Once you’ve found a primary care provider, ask them about additional steps to take when you’re sick, like checking your blood sugar levels more frequently or consuming carbohydrate-rich soft food and liquids .

It’s also important to understand how alcohol use can interact with insulin therapy and affect your blood sugar levels. Ask your doctor for recommendations about drinking safely when living with type 1 diabetes, and be honest with them about your alcohol consumption so that they can best address your individual health needs.

You may also benefit from working with a certified diabetes educator during the transition from your teens to adulthood. A diabetes educator is a healthcare professional with extensive knowledge of diabetes who has been certified to coach individuals living with the condition. They can make sure you have all the necessary information to successfully manage your diabetes.

Maintaining a balanced life with type 1 diabetes

It may feel like life has only gotten faster during your late twenties and into your thirties and forties. However, staying on track with your diabetes management is as important as ever — and for some individuals, you may be first learning of your type 1 diabetes diagnosis during this busy time.

A common challenge of living with type 1 diabetes in adulthood is fitting daily treatment needs into a busy schedule. If you work long days in a physical setting, it may feel inconvenient to take insulin and check your blood sugar while on the job. You may find that an insulin pump is a good option for you since you won’t have to worry about remembering the timing of your injections.

Ultimately, deciding how much of your health situation to share with an employer is a personal choice, but at least one person should be prepared to offer support in the event of an emergency if you work on site. Make sure they know the signs of low blood sugar, how to administer emergency glucagon, and where you keep your supplies.

If you are a woman living with type 1 diabetes and considering starting a family, sharing your family planning goals with your primary care physician can help you have a healthy pregnancy. Your A1C levels — your average blood sugar levels over a period of two to three months, which your doctor will check periodically during your regular visits — are even more important in the months before pregnancy. This is because your blood sugar levels can impact the development of your baby’s organs during the first 8 to 12 weeks of your pregnancy.

Ask your doctor to clarify your A1C goals and how long to maintain them before pregnancy. And once you find out you are pregnant, contact your healthcare provider as soon as possible to find out if you need to make any changes to your treatment.

Your risk for many conditions like heart disease, high blood pressure, high cholesterol, and dementia all increase as you age. When living with type 1 diabetes, preventative care and healthy lifestyle choices are even more important, as many aging-related health risks intersect with potential diabetes-related complications.

Men and women living with type 1 diabetes have a higher risk of developing heart disease than those without the condition. High blood pressure is common in older adults with diabetes, which can lead to a greater risk for strokes and heart attacks and may also affect your vision and kidney function.

It’s important to keep track of your blood pressure and cholesterol levels and follow your doctor’s recommendations for treatment, which may include lifestyle changes and medications. And depending on your overall health, you may need a loved one’s support with managing certain aspects of your diabetes care, like administering insulin and recording blood sugar readings.

Living with diabetes at any age is easier with a reliable pharmacy partner. At Alto, we’re committed to making it as simple as possible to manage your diabetes, with free same-day delivery and medication management tools like reminders and auto refills in our app. And our dedicated diabetes support team is here to ensure that you have all the information you need to follow through on your individualized treatment plan.

Reach out any time by phone at 1-800-874-5881 or in-app messaging.

This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition.

Diabetes educators are healthcare professionals with extensive knowledge of diabetes who have been certified to coach individuals living with the condition. Read on to learn more about how they can help with your diabetes treament.

What Does a Diabetes Educator Do and How Can They Help You?

Diabetes management involves a lot of information — about diet, exercise, medications, blood sugar monitoring, and other components of treatment. Some of this information may be new, and it’s understandable to feel overwhelmed if you or your child has been diagnosed with type 1 or type 2 diabetes. That’s why there are diabetes educators — specialized healthcare professionals — who are here to offer support at every step of the way.

Diabetes educators are healthcare professionals with extensive knowledge of diabetes who have been certified to coach individuals living with the condition. Their credentials — which are awarded by a national certification organization called the Certification Board for Diabetes Care and Education — must be renewed every five years. This ensures that they are familiar with the latest breakthroughs in treatment, including any updates in insulin therapy or supplies and medications.

They’re here to help you learn how to administer insulin and use diabetes supplies like glucose meters and continuous glucose monitoring devices to monitor your blood sugar. They can also help with insurance navigation, support programs, and connecting you with others living with diabetes. Additionally, diabetes educators can address lifestyle questions about the daily challenges of living with diabetes, such as “how can I design a meal plan that’s right for me?” and “should I take any precautions when exercising?” to help you feel informed about your diagnosis. 

In addition to helping make day-to-day life with diabetes more manageable, research has found that a diabetes education program can lower your risk for diabetes-related health complications like kidney damage. 

Beyond providing relevant information about your diabetes diagnosis, a diabetes educator can help you make lifestyle changes to strengthen your health. They meet each of their clients where they are to develop an individualized diabetes management plan.

A diabetes education program is most effective when it addresses specific goals. The Association of Diabetes Care & Education Specialists (ADCES) has identified several key areas of diabetes care that a diabetes educator’s work can focus on, including the following:

Healthy, balanced eating is a big component of managing your diabetes, as carbohydrate intake is one of several factors that affect your blood sugar levels, along with physical activity and insulin. However, having diabetes doesn’t mean that you have to give up your favorite meals altogether. A diabetes educator can help you understand which foods to limit and guide you in meal planning to spread your carb intake throughout the day.

In addition to the overall health benefits of exercise, like strengthening heart function and lowering stress, physical activity helps individuals with type 1 or type 2 diabetes maintain a healthy weight and manage blood sugar levels.

It’s much easier to achieve your fitness goals when they are clearly defined, and your diabetes educator is here to help bring specificity to your exercise plan. Since the key to sticking with a fitness routine is choosing activities you actually enjoy, your diabetes educator will help you find a moderate-intensity workout that you can see yourself doing three or four days a week (swimming, jogging, brisk walking, and dancing are a few options.) Remember that it’s okay to take it slow when starting out and build your way up to more intensity.

Keeping track of your blood sugar levels is a critical part of your diabetes management plan, as the goal of insulin therapy is to keep your blood glucose levels in a healthy range. By regularly monitoring your blood sugar, you will be able to understand the effectiveness of your medications and determine if you need to make any changes. This can also offer insight into how diet and physical activity affect your blood sugar levels throughout the day.

In addition to helping you get comfortable with your blood sugar monitoring devices, a diabetes educator will help you find your preferred system for logging blood sugar levels, whether it’s an app like mySugr, Health2Sync, or Diabetes Connect, or a physical notebook. They can also work with you on understanding how additional factors like food intake, physical activity, and stress levels impact blood sugar.

There are a variety of available diabetes medications, and each person’s needs are different. Individuals with type 1 diabetes take insulin every day to maintain healthy blood sugar levels. Some individuals with type 2 diabetes take insulin as well, while others take oral or injectable medication to help their bodies use insulin more effectively. 

In addition, some people with diabetes also take blood pressure or cholesterol-lowering medications to lower their risk of diabetes-related complications. A diabetes educator can help you understand the purpose of these medications, walk you through insulin injections, and help you manage side effects.

It’s important to speak with your doctor before making any changes to your medication timing or dosages. Your diabetes educator can be a great resource in helping you determine if you need to discuss any potential medication adjustments with your doctor.

Diabetes affects you both physically and emotionally, and it’s important to take care of your mental health in addition to staying on track with medications and blood sugar monitoring. In fact, feeling emotionally balanced while living with diabetes will strengthen your physical well-being too, as too much stress may increase your blood glucose levels.

To help you find your preferred coping strategies, a diabetes educator will generally steer you away from unhealthy habits — drinking, smoking, and withdrawing from social connections — and guide you toward healthier ones like meditating, journaling, and building a support network. It also helps to go easy on yourself as you work towards fitness goals and celebrate small wins.

Insurance coverage for diabetes education programs

Diabetes education programs are covered by Medicare and most private health insurers. However, a formal referral from your doctor is often required to get coverage. In addition, your diabetes education program must meet certain standards set by the U.S. Department of Health.

The ADCES has a map to help you search for an accredited diabetes education program near you.

We’re here to support your diabetes care plan

Just like your diabetes educator and other members of your support team, Alto will be here to help you manage your diabetes diagnosis. In fact, many diabetes educators, who understand how important it is to have a reliable diabetes pharmacy partner, refer their patients to us.

"When I refer patients to Alto, it's one thing they don't have to worry about."

We make it simple to follow your diabetes treatment plan, with proper packaging of temperature-controlled medications and free same-day delivery right to your doorstep. We’ll also tackle any insurance-related legwork too to ensure that you get the medication and supplies you need at the best possible price.

Insulin pumps have become increasingly widespread in diabetes treatment in recent years due to their convenience and ease of use. Read on for more information about these devices.

The Role of Insulin Pumps in Diabetes Treatment

Both type 1 and type 2 diabetes involve complications with the body’s production of insulin, a hormone produced in the pancreas that converts sugar into energy. People living with type 1 diabetes do not produce any insulin at all, so they have to take insulin every day to keep their blood sugar levels in a healthy range.

Insulin therapy may also play a role in managing type 2 diabetes, since individuals with the condition do not produce a sufficient amount of insulin to regulate blood sugar levels. However, some individuals with early-stage type 2 diabetes are able to manage their blood sugar with other medications and healthy lifestyle habits — make sure to consult with your doctor on the best course of treatment given your needs.

There are several methods available for delivering insulin into the body, including syringes,  insulin pumps, and pens. Insulin pumps have become increasingly widespread in diabetes treatment in recent years due to their convenience and ease of use.

There are a variety of insulin pump options to choose from. Read on for more information about these devices.

What is an insulin pump and how does it work?

An insulin pump is a small electronic device that delivers doses of insulin at specific times. It mimics the activities of a normally functioning pancreas by delivering small, continuous doses of insulin throughout the day and surges of insulin while you eat. You set the schedule, and it is easy to make adjustments if your dosage changes or if you eat or exercise more than usual on any given day.

While an insulin pump’s consistent delivery of insulin is effective in keeping your blood sugar levels within a healthy range, it is still important to check your blood sugar throughout the day using either a blood glucose meter or a continuous glucose monitor (CGM). Some newer insulin pumps are connected to a CGM, which allows for both automated glucose monitoring and insulin delivery.

Many people who use insulin pumps find them to be more convenient than insulin injections, particularly while on the go. Insulin pumps offer the flexibility to work, socialize, or engage in just about any other activity without stepping aside to give yourself an insulin injection. And their automated, adjustable delivery makes it simple to maintain healthy blood sugar levels: not only do you not have to worry about missing a dose, but you can easily add, remove or modify a dose depending on your calorie intake and level of physical activity.

Most insulin pumps are designed to store dosing data, so you and your doctor’s office will have easy access to details about your insulin regimen should you need to make any adjustments to your treatment plan. 

Depending on the type of insulin pump you have, the device may be able to streamline other aspects of diabetes management. In addition to the automated blood sugar readings offered by CGM-connected pumps, some pumps have tools to help with carbohydrate counting. (Monitoring how many carbohydrates you consume is an important aspect of diabetes management as they increase your blood sugar, and your daily insulin dosage depends on your insulin-to-carb ratio.)

Insulin pumps deliver very precise doses of insulin, so there is a low risk of complications. However, it’s important to make sure you know how to properly set up your pump and to continually monitor your blood sugar levels. Your doctor or a diabetes educator can help you get started.

Choosing between an insulin pump and other delivery methods is ultimately a matter of personal preference, but they are often a good fit for children and anyone who has had difficulty remembering the timing of their insulin injections. You may also want to consider using an insulin pump if you absorb food slowly or if you often experience low blood sugar as a result of insulin use (also referred to as an insulin reaction or hypoglycemia). Consult with your doctor to choose the best insulin delivery method for your individual health needs.

Many women who are pregnant or trying to conceive also benefit from the consistent and precise delivery of an insulin pump, as blood sugar management is especially critical while your baby’s major organs develop. If you are pregnant or thinking of becoming pregnant, you may want to ask your doctor if an insulin pump is right for you.

There are two main types of insulin pumps: tubed insulin pumps (sometimes referred to as traditional insulin pumps) and insulin patch pumps. Tubed insulin pumps deliver insulin from a delivery chamber — in this case a container located within the pump — into a tube inserted beneath your skin, usually on the abdomen. (A healthcare professional like your doctor or a diabetes educator can show you how to insert the tubing.) Manufacturers of commonly used tubed insulin pumps include Medtronic and Tandem®.

Insulin patch pumps combine the delivery chamber and tube into a single “pod” placed on your skin with an adhesive patch. Insulin patch pumps do not have any external tubing and are controlled wirelessly. Commonly used patch pumps include Omnipod® and V-Go®.

You can put a tubed insulin pump in your pocket, on your belt, or attach it to a strap beneath your clothes. Insulin patch pumps are most commonly placed directly on your stomach or arm. Both types of insulin pumps require you to change the tubing or pods every one to three days. A diabetes educator or healthcare provider can answer any questions and help you become more comfortable using the device.

What to consider when deciding to use an insulin pump

When talking to your doctor, here are some considerations that may help you determine if an insulin pump is the most convenient way to manage your blood sugar, or your child’s.

An insulin pump may feel slightly more complex than injections, as it involves frequent interactions with technology. Your diabetes care team can help you become more comfortable with the device.

You will need to verify which type of pump(s) your insurance plan covers and decide if those options are the right fit for your needs and budget.

Whether you go with a tubed or patch pump, you’ll have an electronic device attached to your skin, which may take some getting used to. There are lots of ways to make them less visible, if that’s a concern.

If you’re still unsure, remember that you’re allowed to change your mind! While insulin pumps are most commonly used on a continuous basis, the device is not permanently attached to your body, and some people switch to injections for certain periods of time. 

For example, some children with diabetes may use an insulin pump during the school year but take insulin via injections during the summer. There is room for flexibility as long as you discuss your plan with a healthcare professional and follow their recommendations.

Most insurance plans have separate medical and pharmacy benefits. In most cases, professional services provided by your doctor will fall under medical benefits while prescription diabetes medications — including insulin — will fall under pharmacy benefits. 

Pumps, CGMs, and supplies like test strips will likely be covered under a third type of benefits: the Durable Medical equipment (DME) section of your policy. There may be restrictions on the brands or suppliers that are available, and it’s important to check with your specific policy to understand what will be covered and under which sections.

Tubeless patch pumps like Omnipod® and V-Go® are often covered with your pharmacy benefits. If that’s the case, Alto may be able to help you get started with your insulin pump. We will work with your insurance (if applicable) and any third party savings programs so that you can get your insulin pump at the lowest possible price.

A diabetes pharmacy partner you can rely on

At Alto, we believe a pharmacy should be a partner in your diabetes care. We have a dedicated diabetes support team to ensure that you have everything you need to follow through on your individualized treatment plan. Reach out any time by phone at 1-800-874-5881 or in-app messaging.

All third party trademarks (including logos and icons) referenced by Alto Pharmacy remain the property of their respective owners. Unless specifically identified as such, Alto’s use of third party trademarks does not indicate any relationship, sponsorship or endorsement between Alto and the owners of these trademarks.

September 27 is National Gay Men’s HIV/AIDS Awareness Day, an important reminder that the human immunodeficiency virus (HIV) and acquired immunodeficiency syndrome (AIDS) disproportionately affect gay and bisexual men.

National Gay Men's HIV/AIDS Awareness Day

September 27 is National Gay Men’s HIV/AIDS Awareness Day, an important reminder that the human immunodeficiency virus (HIV) and acquired immunodeficiency syndrome (AIDS) disproportionately affect gay and bisexual men. In 2019, these individuals accounted for 69% of new HIV diagnoses in the U.S.

The high rates of HIV and AIDS among these individuals date back to the origins of the epidemic in the 1980s and 90s, in part because the virus transmits more easily through anal sex than vaginal sex. And this deep-rooted prevalence of HIV and AIDS in LGBTQ+ communities perpetuates a cycle: since HIV and AIDS are historically more common among gay and bisexual men, other gay and bisexual men face a higher risk of contracting it.

In recent years there has been significant progress toward reducing the annual infection rate. New cases of HIV among gay and bisexual men ages 13-24 dropped by 33% between 2015-2019. But there’s still much more progress to be made. Several factors contribute to HIV’s continued disproportionate impact upon gay and bisexual men, including ongoing stigma around HIV — which can deter people from seeking HIV prevention services and testing — race/ethncity discrimination, and disparities in healthcare access.

Even as HIV cases continue to decline and more effective treatment options allow individuals with the virus to have active, full lives, it’s important to stay vigilant about testing and prevention services. 

An estimated 1.2 million people in the U.S. are living with HIV, and about 13% of them aren’t aware of their HIV status. According to the CDC, nearly 40% of new HIV infections are transmitted by people who do not know that they have the virus.

Getting tested is the only way to know your HIV status. It’s free, it’s confidential, and it’s one of the most important things you can do to protect your health and the health of potential sexual partners.

If your test results are positive, there are effective treatment options that can keep you healthy. Antiretroviral therapy (ART) is a combination of medications that reduce the amount of HIV in your bloodstream (known as your viral load). When taken every day as prescribed, ART can help you reach an undetectable viral load. Maintaining an undetectable viral load can keep your immune system strong and prevent you from transmitting the virus to others.

It’s important to start ART as soon as possible, so reach out to your healthcare provider right away if you’ve tested positive for HIV. Delaying treatment can put you at a greater risk for developing AIDS or transmitting the virus to others.

If your test results are negative, you can continue to protect your health by using condoms and taking an HIV prevention medication called PrEP if you and your doctor decide it’s right for you.

PrEP, or pre-exposure prophylaxis, can lower risk of sexual transmission of HIV by 99% when taken daily and reduces the risk of getting HIV from intravenous drug use by about 74%. PrEP may be right for you if you have a partner who is HIV-positive or unsure of their HIV status, or if you have multiple partners. 

In recent years, PrEP has become even more accessible, with generic medication options and expanded health insurance coverage of PrEP. In addition, a handful of states, including California and Colorado, recently passed legislation that allows pharmacists to prescribe the HIV prevention medication. 

The following resources can connect you with a provider who may prescribe PrEP:

Using PEP for emergencies and accidental exposures

There’s another HIV prevention medication to be aware of: PEP, or post-exposure prophylaxis, which is taken within 72 hours of potential exposure to HIV to lower your chances of contracting the virus. 

PEP can be prescribed by a healthcare provider at emergency rooms, sexual health clinics, community-based health centers, and, in some states, pharmacies. The sooner you begin taking PEP, the more effective it is at blocking the virus, so if you have been exposed to HIV after standard working hours, visit your nearest hospital’s emergency department as soon as possible.

PEP is only for emergencies and accidental exposures. If you anticipate ongoing risk of exposure to HIV, consider asking your doctor about taking PrEP for long-term protection.

The HIV prevention landscape is regularly evolving, and we have an extensive library of PrEP, PEP, and HIV-focused content to help you understand and access HIV prevention medications and services. Consult with a healthcare provider to make the best decisions for your needs.

Here are just a few of the resources we offer:

Getting PrEP for HIV prevention at an affordable cost

Expanded PrEP access at pharmacies: What to know

What updated CDC guidelines mean for PrEP access

What to Know About State-Funded PrEP-DAP Programs

Alto can help you navigate HIV treatment and prevention medication

Our pharmacists have deep expertise in HIV treatment and prevention and can help you get started with antiretroviral therapy, PrEP, or PEP. We will coordinate with your doctor and your insurance provider to ensure that you’re receiving the best option for your needs at the best price. 

To learn more, reach out any time through in-app secure messaging or by phone at 1-800-874-5881.

Editor’s Note: This post was originally published in September 2021 and has been updated for accuracy and completeness.

For nearly 50 years, RESOLVE — a national patient advocacy organization — has been both a go-to resource for individuals and couples experiencing infertility and a leading advocacy voice.

What to know about RESOLVE: The National Infertility Association

Infertility is often misunderstood and stigmatized, and it’s easy to feel isolated when you are experiencing difficulty starting a family. For nearly 50 years, RESOLVE — a national patient advocacy organization — has been both a go-to resource for individuals and couples experiencing infertility and a leading advocacy voice, helping pass laws across the country to make family building options more accessible.

Simeonne Bookal, Senior Manager, Access to Care, and Tracie Sullivan, Senior Manager, Grassroots Outreach, recently spoke with Alto about some of the challenges their organization has overcome, what’s coming up next, and why we need more honest conversations about infertility.

RESOLVE has supported individuals and couples through infertility challenges for nearly 50 years. What’s the biggest obstacle you’ve had to overcome as an organization?

Tracie: I focus on RESOLVE’s grassroots advocacy efforts and help lawmakers understand the challenges of family building and the need for legislation that removes barriers to family building options. I continue to see so much stigma and shame around infertility, even in 2021. Part of that comes from misconceptions about infertility and surrogacy.  

I would say, though, that we are generally moving in a positive direction, with greater awareness of infertility and all the accompanying challenges. In recent years, celebrities and other influencers have come forward and shared their experiences with infertility, which has opened the gate for more conversations.

Simeonne: To build on Tracie’s point, when public figures do come forward and share their experiences with infertility, it’s often after they’ve had a happy ending, not when they’re struggling the most. We’re continually trying to broaden the conversation so that people feel empowered to share when they’re in the most difficult part of their infertility journey. 

On a different note, the pandemic has been one of the biggest challenges we’ve had to tackle as an organization. For us, pivoting to virtual programming isn’t just about moving online, it’s about finding ways to offer the same quality of services and events as we did pre-pandemic. 

We’ve had success with virtual events, including our advocacy day and programming for National Infertility Awareness Week 2021. Many people have found our virtual support groups to be really accessible, and that’s been an opportunity for us to reconsider how we can most effectively bring people together.

What can we look forward to from RESOLVE in the near future?

Simeonne: Like many organizations, RESOLVE is invested in making our programming as inclusive and diverse as possible. Something I’m really excited about, which emerged from our conversations about inclusion and diversity, are more tailored support groups.

We recently launched a men’s support group and a BIPOC (Black, Indigenous, and People of Color) support group. I think we’ll continue to see a trend of more specific support groups over time, in recognition of how many different experiences of infertility exist.

What would you tell someone who’s nervous about joining an infertility support group?

Simeonne: Just give it a try. There’s no commitment required, and you can talk as little or as much as you want. It may feel intimidating to share something so personal with a group of strangers, but many people find it easier to discuss infertility in our support groups than with family and friends since you’re speaking with people who understand what you’re going through. 

Also, now is an ideal time to get started, since many of our groups are meeting virtually. You don’t even have to leave the house, you can just log on.

What’s happening in the legislative landscape in regards to family building opportunities?

Tracie: Right now, 19 different states have passed fertility insurance coverage laws, 13 of which include IVF coverage. (Editor’s note: Fertility insurance coverage laws require health insurance providers to offer coverage for diagnosing infertility and treatment. There is significant variation in state-level legislation, and not all states with fertility insurance coverage laws require health insurers to cover assisted reproductive technology (ART) procedures like IVF.)

And 11 states have fertility preservation laws that support people navigating medically-induced infertility, including cancer patients and survivors. (Editor’s note: Fertility preservation treatments like egg freezing and sperm freezing allow individuals to have biological children in the future after changes to their reproductive health. Many individuals living with health conditions that impact fertility explore these treatment options, as do others who wish to delay starting a family.)

RESOLVE is actively working to pass fertility insurance coverage laws in other states, and to improve the legislation that is already in place. For example, in some states with fertility insurance coverage legislation, there are restrictions to coverage access, including marriage requirements and five-year waiting periods for fertility treatment, which don’t align with current medical care standards. 

In other states, coverage is limited to diagnosis and testing and does not include treatment. We also support federal legislation that improves access to family building. Our goal is to make these benefits as inclusive and accessible to as many individuals and families as possible. 

We have a great resource on our website that explains more about infertility insurance and offers a state-by-state breakdown of fertility insurance coverage laws.

View RESOLVE’s guide to infertility coverage by state.

The financial cost of fertility treatment can feel overwhelming. Can you share any resources that help make fertility treatment more accessible?

Simeonne: There are many resources out there that can help alleviate part of the financial burden — from manufacturers’ patient assistance programs to scholarships, grants, and coverage at work programs — but it does require a bit of research. 

We have a list of infertility financing programs and services on our website, which includes some patient assistance programs, and another page with scholarships and grants that you can apply to. 

In addition, RESOLVE’s Coverage at Work initiative was created to support employees and employers in adding fertility insurance coverage to their companies’ healthcare plans.

Tracie: We’ve been happy to see that more employers are offering coverage, even in states that don’t have laws related to infertility coverage. If family building options aren’t covered through your employer’s healthcare plan, we always encourage people to ask for support. You’ll be helping many more people going through the same experience by bringing attention to the need for coverage.

View RESOLVE’s toolkit for employees seeking fertility insurance coverage.

What do you enjoy most about being a part of RESOLVE?

Simeonne: I feel grateful to work for an organization that’s making a direct impact in so many people’s lives. I love getting messages from support group members sharing what this resource means to them. I feel a greater connection to my work and a deeper sense of motivation knowing it touches so many people during a time in their life when it’s easy to feel alone. 

Tracie: I also love seeing the difference that RESOLVE makes for so many people. Many of the laws our community has helped advocate for take years to pass, but when they do, thousands of people get the coverage they need to start a family. And I feel lucky to work alongside such a passionate group. Many of our advocates are people who have completed their family building journeys but want to be there for others.

The importance of seeking support when experiencing infertility 

It is understandable to feel overwhelmed when navigating infertility and exploring your family building options. While each individual journey is unique, there are others willing to share their experience and offer support as you take the next steps to start a family. RESOLVE can help you connect with other individuals affected by infertility and explore your options for financing fertility treatment.

Search for a RESOLVE support group and learn more about how to seek fertility insurance coverage from your employer.

At Alto, we understand the complexities of fertility treatment and the challenges of infertility, and we are here to support you in starting a family if fertility medications become part of your path to parenthood. With Alto, you’ll never have to worry about whether medications will arrive on time, and you’ll have support at every step of the way — we offer a variety of resources including one-on-one consultations with fertility-trained pharmacists to ensure that you’re never alone in navigating fertility treatment.

Learn more at alto.com/fertility or reach out at any time by phone at 1-800-874-5881 or in-app messaging. 

About RESOLVE: The National Infertility Association

Established in 1974, RESOLVE: The National Infertility Association is a non-profit organization with the only established, nationwide network mandated to promote reproductive health and to ensure equal access to all family building options for men and women experiencing infertility or other reproductive disorders. One in eight U.S. couples of childbearing age is diagnosed with infertility. RESOLVE addresses this public health issue by providing community to these women and men, connecting them with others who can help, empowering them to find resolution and giving voice to their demands for access to all family building options. For more information, visit www.RESOLVE.org.

RESOLVE: The National Infertility Association

The Providers Team at Alto is charged with building the tools and service components necessary to deliver an exceptional pharmacy experience for healthcare providers. Read on to learn more.

Get to Know the Team That Has Doctors Calling Alto “The Pharmacy of The Future”

Editor's Note: The post was updated on November 8, 2021 to reflect the rebrand of AltoMD to Alto Connect.

Alto Pharmacy’s mission is to fulfill medicine’s true purpose — to improve quality of life — for everyone who needs it. The healthcare professionals who prescribe medications to Alto and the clinical teams that support them are critical partners in making our mission successful. To this end, the Providers Team at Alto is charged with building the tools and service components necessary to deliver an exceptional pharmacy experience for healthcare providers.

Every day, clinical teams -  including prescribers and other clinical staff like nurses, practice coordinators, and billing specialists - spend hours tracking down insurance information, coordinating approvals and appeals, discussing options with their patients, and playing phone tag with pharmacies. The Providers Team enables these healthcare providers to spend more time on patient care and less time on back office tasks. 

Alto’s provider communications platform, Alto Connect, and related services, including insurance benefits coordination and prior authorization management, remove clinical blockers that traditionally slow down or prevent an individual’s access to treatment. Practices that share Alto with a majority of their patients can save three or more hours per day on pharmacy and insurance administration tasks, with less time spent waiting on hold, fewer faxes and improved employee satisfaction (not to mention happier patients!). 

Anu Kashyap, a Product Manager on the team says, “I joined Alto to make a contribution to people’s health using technology, and the Providers Team is working on specific, painful healthcare problems that are critical to solve. These challenges have been incredibly fulfilling to work on.”

How does the Providers Team play into the overall growth of Alto Pharmacy?

The Providers Team is fairly new, as they were originally part of a larger Growth team within Alto. Kjersten Elias, Engineering Manager, explains: “Alto's growth model is driven by conversations about pharmacy choice in the doctor’s office, and in the fall of 2020, we dedicated an engineering team to optimizing our product offerings and improving the experience for the healthcare providers having those conversations.”

Anu adds, “The key for our business’ continued growth is having healthcare providers trust that we are the best pharmacy for their patients and leverage us as their pharmacy of choice. This type of growth channel is much more powerful than anything direct to the consumer. We can only do this however, if our providers have an excellent experience with us, and we’ve only scratched the surface here.” 

Being part of a newer team has distinct advantages. Software Engineer Dereck Quock notes, “We have unique opportunities to modernize how we build apps and define our infrastructure and technical needs. With the freedom to utilize cutting edge tech and new frameworks, there is so much room for innovation.”

What is the culture of the Providers Team like?

The engineers each raved about a small-but-important recurring calendar invite each Friday: Team Time. This protected time is a space to catch up, banter about anything other than work, and, if folks are feeling brave, face off with Anu, former Teen Tournament champion, in a rousing game of Jeopardy.

It's not hard to see why Kjersten and her team light up when they talk about team culture. Amy Chen, a Software Engineer on the team, shared that  “Kjersten is an incredible manager. Everyone is empowered to ask for and share feedback, fine-tune our processes, and check in with each other.”

“When I joined, I could tell right away this team really lifted each other up and had each other’s backs,” said Dereck. “It’s one of the greatest teams I’ve worked on.”

The Providers Team is hiring! Learn more about open positions here.

PEP is a medication you can take within 72 hours of potential exposure to HIV to lower your chances of contracting the virus. Read on to learn more about who is eligible for it and when to use it.

What to Know About Using PEP to Prevent HIV Infection

PEP, or post exposure prophylaxis, is a medication you can take within 72 hours of potential exposure to HIV to lower your chances of contracting the virus. While some research indicates that this groundbreaking medication may be able to lower your risk of HIV infection by up to 80%, it is only effective when taken as prescribed and is not intended to be a method of ongoing, recurring HIV prevention (see our article on PrEP to learn more about long-term preventative options).

Read on to learn more about what PEP is (and what it isn’t), who is eligible for it, and when to use it.

PEP is a medication regimen that you begin taking as soon as possible after potential exposure to HIV and continue with for at least 28 days. It typically consists of three medications: Truvada® (emtricitabine/tenofovir) with either Tivicay® (dolutegravir) or Isentress® (raltegravir). Your healthcare provider will recommend the best medication regimen for your health needs during your consultation.

These medications are antiretrovirals, a type of medication that blocks various stages of a virus’ life cycle. In this case, PEP prevents HIV from spreading throughout your body. Taking PEP medications as prescribed throughout the entire 28-day duration is critical to its effectiveness.

It’s important to reach out to a healthcare provider or pharmacist to start PEP as soon as possible if you believe you were exposed to HIV. The virus spreads very quickly — typically within 24 to 36 hours of exposure — and it is recommended to begin taking PEP within 72 hours, or three days, of potential exposure. 

And the sooner you begin your PEP regimen within that 72-hour window, the more effective the medication is at blocking the virus. If your potential exposure to HIV falls outside of that 72-hour window, you should still seek medical attention as soon as possible for further evaluation.

PEP may cause some side effects such as nausea, vomiting, diarrhea, and fatigue, however these are mild in most cases. Be sure to inform your healthcare provider of any other medications you currently take, as these may interact with PEP.

If you experience a rash or fever while taking PEP, you should contact your doctor as soon as possible, as these may indicate the early stages of HIV.

PEP works most effectively for people who may have been exposed to HIV within the last three days. That primarily includes anyone who had unprotected sex with or who shared needles or other drug paraphernalia with someone who may have HIV. It is also recommended in instances of sexual assault or if you used a condom that broke while having sex with someone who may have HIV.

PEP baseline testing and ongoing monitoring

Recommended baseline screening for PEP includes a rapid HIV test, kidney and liver function tests, a pregnancy test for women of reproductive age who aren’t using birth control, and screening for sexually transmitted infections (STIs). However, if baseline screening isn’t available when you reach out to a healthcare provider or pharmacist to start PEP, they will likely advise you to take your first dose before you complete the tests, in the interest of starting PEP as soon as possible. Additional HIV testing is recommended at 30 days and 90 days after the potential exposure to confirm your HIV status.

In all states, any licensed doctor or nurse can prescribe PEP. And in a growing number of states, including California, Colorado, and Nevada, pharmacists are also allowed to prescribe PEP. 

Since the medication should be taken as soon as possible after exposure, PEP is commonly prescribed by emergency room doctors. It is also available at many sexual health clinics and community-based health centers, but if you have been exposed to HIV after standard working hours, you should visit your nearest hospital’s emergency department as soon as possible.

PEP isn’t an ongoing method of HIV prevention

PEP is only for emergencies and infrequent exposures, as it is not 100% effective in preventing HIV even when taken as prescribed. It should not be considered a substitute for proven methods of long-term HIV prevention, including condoms and/or taking PrEP, a medication that can lower your risk of sexual transmission of HIV by 99% when taken daily. It is also important to continue using condoms during your 28-day course of PEP.

If you have had several potential exposures to HIV, speak with your doctor about potentially taking PrEP to prevent HIV infection in the long term.

Alto can help you navigate PEP or PrEP access

Alto pharmacists will work with your insurance (if applicable) and any third party savings programs so that you can get PEP at the lowest possible price. 

Blog

How to Live with Type 1 Diabetes at Any Age

What Does a Diabetes Educator Do and How Can They Help You?

The Role of Insulin Pumps in Diabetes Treatment

National Gay Men's HIV/AIDS Awareness Day

What to know about RESOLVE: The National Infertility Association

Get to Know the Team That Has Doctors Calling Alto “The Pharmacy of The Future”

What to Know About Using PEP to Prevent HIV Infection

Spotlight on Men Having Babies & Dr. Guy Ringler

What to Know About Dry Powder Inhalers

What to Know About State-Funded PrEP-DAP Programs

Fertility Options for Transgender, Gender-Queer, and Nonbinary (TGNB) Individuals

Hello, San Diego!

Switch to a better pharmacy.