Privacy Policy

Last Updated: July 20th, 2018

Protecting your information is our priority. This Privacy Notice (“Notice”) describes how ScriptDash Inc. (dba Alto Pharmacy) (together, “Alto,” “we,” “our,” or “us”) collects and uses information collected via its website, mobile applications, forums, blogs, and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of Alto, “Services”).

Alto operates pharmacy medication delivery Services. Alto is a California licensed pharmacy. By using Alto’s Services, you consent to the data practices described in this statement.

In this Notice, “you” and “your” refer to those that visit or use Alto Services.

In this Notice, “Personal Information” means information that relates to an identified or identifiable individual.

Scope of This Notice

This Privacy Notice applies to your use of our Services. Capitalized terms used in this Privacy Notice and not otherwise defined shall have the meanings provided for those terms in the Alto Terms & Conditions, which are incorporated into this Notice by reference.

Collection of Personal Information

Information You Provide

We may collect Personal Information from you (like your name, date of birth, email address, credit card information, phone number, and delivery address) when you register for an account or communicate with us such as by email or SMS. In order to provide you with the prescription delivery services, you will need to provide us with certain medical information such as your physician's name and address, prescription information, insurance information, and in some cases, medical history (collectively, your "Personal Information").

Information We Collect Automatically

We may automatically collect information about your computer or mobile device hardware and software. This information may include: your IP address, device identifier, browser type, domain names, access times, referring website addresses, and information about your activity on Alto’s Services. This information is used for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the Alto Services.

Cookies, Web Beacons, Analytics Information, and Interest-Based Advertising

The Alto Services may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. These Technologies are small data files that are placed on your device that allow us to record certain pieces of information whenever you visit or interact with our Services, and to recognize you across devices.

Our uses of such Technologies fall into the following general categories:

If you would like to opt out of the Technologies we employ on our Services you may do so by blocking, deleting, or disabling them as your browser or device permits. Note that if you opt out of operationally necessary Technologies, the Services may not perform properly.

How Personal Information May Be Used

To Provide Services or Information Requested.Alto collects and uses your Personal Information to operate its Services and deliver the information and Services you have requested, including fulfilling your prescriptions and delivering them to you.

Administrative Purposes. We may use Personal Information for administrative purposes, including measuring interest in Alto’s Services, developing new products and Services, ensuring internal quality control, verifying individual identity, preventing potentially prohibited or illegal activities, and enforcing our Terms.

Marketing Alto Services. We may use Personal Information to provide you with materials about offers, products, and Services that may be of interest to you, including new content or Services. We may provide these materials by phone, postal mail, email, or other means as permitted by law. You may opt out of Alto using your Personal Information for marketing purposes by following the opt-out instructions below.

Anonymous and Aggregated Information. We may use Personal Information and other information to create anonymized and aggregated information. Anonymized and aggregated information may be used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services, to help us optimally deliver our existing Services or develop new Services, conduct research or internal analysis, or any other legally permissible purpose. Anonymized or aggregated information is not Personal Information and is anonymized or aggregated in a way that is designed to prevent anyone from identifying you.

How Personal Information May Be Shared

Accounts with Multiple Users. When you are connected to an account with multiple users, we may share any information in your account with the other users connected to the same account.

Coupons, Vouchers, and Other Discounts. If you request coupons, vouchers, or other discounts, Alto may act as your agent to share data with manufacturers and their agents in order to request and obtain these coupon or voucher discounts on your behalf.

Service Providers. Your Personal Information may be accessed and used by our service providers who are working with us in connection with the operation of our Services. These service providers may have access to your Personal Information only to the extent necessary to perform services on our behalf and are obligated not to disclose that information or use it for any other purposes.

Payment Processors. Alto uses Plaid Inc. (“Plaid”) to process payments you make to Alto via ACH. In order to process these payments, Plaid will gather your data from financial institutions. By using our Services, you grant Alto and Plaid the right, power, and authority to act on your behalf to access and transmit your Personal Information and financial information from the relevant financial institution. You agree to your Personal Information and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

To Protect Us or Others and as Required by Law. Alto may disclose your Personal Information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Alto or the site; (b) protect and defend the rights or property of Alto; and, (c) act under exigent circumstances to protect the rights, property, or personal safety of users of Alto, or the public.

Merger, Sale, or Other Asset Transfer. We may transfer and/or provide information about our users in connection with a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, or other situation where user information would be transferred as one of our business assets.

Third-Party Links

Alto may include links to third-party sites on its Services. We encourage you to review the privacy statements of websites you choose to link to from Alto so that you can understand how those websites collect, use and share your information. Alto is not responsible for the privacy statements or other content on websites outside of the Alto website.

“Do Not Track”

Do Not Track is a privacy preference that users can set in certain web browsers. We do not respond to or honor Do Not Track signals at this time.

Children Under Thirteen

Alto does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use Alto’s Services. If you believe your child under the age of 13 has provided Alto with Personal Information, contact us as described below and we will promptly take steps to delete such information.

International Users

Your information will be transferred to and maintained on computers located in the United States (or any other country where we operate) and processed there – by providing us with your information, you are accepting and agreeing to that transfer.

Accessing your Personal Information

If you would like to access Personal Information Alto holds about you or request that we delete Personal Information about you from our systems, please contact us as described below with a description of your request.

We will use reasonable efforts to honor your request; however, there may be circumstances where Alto is unable to provide access or delete your Personal Information, such as where the information contains legal privilege or would violate the privacy of another individual. In the event that we are unable to provide access or must provide restricted access, we will provide you with an explanation of why that determination has been made and a contact point for future inquiries. To protect your privacy, Alto will take reasonable steps to verify your identity before granting access or making changes to your Personal Information.

Data Retention

Alto retains Personal Information for as long as you use our Services or as necessary to fulfill the purposes for which the information was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Security of your Personal Information

We employ administrative, physical and electronic measures designed to protect your information from unauthorized access, however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your Personal Information is compromised as a result of a breach of security, we will notify you if your Personal Information has been compromised, as required by applicable law.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. You can control communications such as emails and text messages by adjusting the preferences in your Alto account or following the instructions within those communications to unsubscribe or manage preferences. Users may opt out of receiving any or all communications from Alto by contacting us as described below.

Changes to this Statement

Alto may update this Privacy Notice to reflect company and customer feedback. Alto encourages you to periodically review this Statement to be informed of how Alto is protecting your information.

Contact Information

If you have questions about privacy at Alto, including requests to opt out, unsubscribe, or access your data, contact us:

Alto Pharmacy
1400 Tennessee St, Unit 2
San Francisco, California 94107

Email Address: privacy@alto.com

Telephone number: 1 (800) 874-5881