Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the https://www.alto.com and ScriptDash Inc and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to ScriptDash Inc include https://www.alto.com and Alto. The Alto website is a pharmacy medication delivery site. Alto is a California licensed pharmacy. By using the Alto website, you consent to the data practices described in this statement.

Collection of your Personal Information

We will collect personal information from you (like your name, date of birth, email address, credit card information, phone number, and delivery address) when you register for an account, and, in order to provide you with the prescription delivery services, you will need to provide us with certain medical information such as your physician's name and address, prescription information, insurance information, and in some cases, medical history (collectively, your "Personal Information").

Information about your computer or mobile device hardware and software may be automatically collected by Alto. This information can include: your IP address, device identifier, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Alto website.

We may use Google Analytics or other analytics providers to help us understand the use of our Services. These providers will collect the information sent by your mobile device or browser, and their use of that information is governed by their applicable privacy policy.

Alto encourages you to review the privacy statements of websites you choose to link to from Alto so that you can understand how those websites collect, use and share your information. Alto is not responsible for the privacy statements or other content on websites outside of the Alto website.

Children Under Thirteen

Alto does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

International Users

Your information will be transferred to and maintained on computers located in the United States (or any other country where we operate) and processed there – by providing us with your information, you are accepting and agreeing to that transfer.

Use of your Personal Information

Alto collects and uses your personal information to operate its website and deliver the services you have requested, including fulfilling your prescriptions and delivering them to you.

Your information may be accessed and used by our service providers who are working with us in connection with the operation of our services (these service providers may have access to your information but only to the extent necessary to perform services on our behalf and are obligated not to disclose that information or use it for any other purposes).

Alto may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Alto, and they are required to maintain the confidentiality of your information.

Alto may keep track of the websites and pages our users visit within Alto, in order to determine what Alto services are the most popular. This data is used to deliver customized content and advertising within Alto to customers whose behavior indicates that they are interested in a particular subject area.

Alto will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Alto or the site; (b) protect and defend the rights or property of Alto; and, (c) act under exigent circumstances to protect the personal safety of users of Alto, or the public.

We may transfer and/or provide information about our users in connection with an acquisition, sale of company assets, or other situation where user information would be transferred as one of our business assets.

Use of Cookies

The Alto website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Alto pages, or register with Alto site or services, a cookie helps Alto to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Alto website, the information you previously provided can be retrieved, so you can easily use the Alto features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Alto services or websites you visit.

Accessing your Personal Information

You can access and modify the information you provided us through your account. If you completely delete all such information, then your account will become deactivated and you will not be able to access our services. If you would like us to delete Personal Information about you from our system, please contact us with a request that we delete your Personal Information from our database. We will use reasonable efforts to honor your request; however, we may retain an archived copy of your information as required by law and/or for record keeping purposes.

Security of your Personal Information

We employ administrative, physical and electronic measures designed to protect your information from unauthorized access, however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your Personal Information is compromised as a result of a breach of security, we will promptly notify you if your Personal Information has been compromised, as required by applicable law.

When personal information is transmitted over the network, it is protected through the use of encryption, using the Secure Sockets Layer (SSL) protocol.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Alto by contacting us here:

  • Email: support@alto.com
  • Phone: 1 (800) 874-5881

Changes to this Statement

Alto will occasionally update this Statement of Privacy to reflect company and customer feedback. Alto encourages you to periodically review this Statement to be informed of how Alto is protecting your information.

Contact Information

Alto welcomes your questions or comments regarding this Statement of Privacy. If you believe that Alto has not adhered to this Statement, please contact Alto at:

Alto Pharmacy
1400 Tennessee St, Unit 2
San Francisco, California 94107

Email Address: support@alto.com

Telephone number: 1 (800) 874-5881

Effective as of June 01, 2015