Alto / FAQs
How does Alto work?
Ask your doctor to send your prescription directly to Alto or ask us to transfer refills from your old pharmacy. We’ll look for any savings, including coupons and assistance programs, and reach out when it’s time to schedule your free delivery.
Do you carry my medication?
Yes. As a full-service pharmacy, Alto can fill nearly all medications, including specialty, over-the-counter, brand, and generic. Alto’s pharmacists have deep expertise in many clinical areas, including heart and lung health, fertility, HIV/PrEP/HRT, diabetes and more.
Will I be covered by my insurance?
We accept most major insurance plans, including government-administered plans, and always work to get you the lowest price. Please note that coverage varies by state. For up to date information on coverage in your area call us at 1 (800) 874-5881.
Will my medications cost more through Alto?
Nope! Your copay stays the same and delivery is always free. Our team works tirelessly behind-the-scenes to find you the best price — we’ve saved our patients more than $40 million on their medications.
Switching to Alto
How do I transfer my prescription from my old pharmacy to Alto?
We’ll take care of it for you! Request a transfer via our app, online at alto.com, or by calling Alto at 1 (800) 874-5881. We’ll coordinate the transfer and search for any savings on your medications. Because the transfer relies on your current pharmacy to provide information, it may take up to a few business days for the transfers to complete. When it’s ready, we’ll reach out to schedule your free delivery.
How do I send a new prescription to Alto?
Just tell your doctor that Alto is your pharmacy of choice. As soon as your prescription is ready, we’ll send a text or give you a call to schedule your free delivery. It’s really that simple.
How can I refill my medication?
Pricing and Insurance
Is Alto really free? How much does it cost?
Yes, the services we provide at Alto are really free! Your copay stays the same and there are no hidden delivery or service fees. We’ll transfer your prescriptions from your old pharmacy, investigate savings, and hand-deliver your prescriptions at no extra cost. We accept most major insurance plans, including government-administered plans, and always work to get you the lowest price. Please note that coverage varies by state. For up to date information on coverage in your area call us at 1 (800) 874-5881.
Can I use my FSA/HSA with Alto?
Do you price match other pharmacies or accept prescription discount programs?
At Alto, all savings options are automatically applied to find you the lowest price possible! Our team locates all coupons, copay cards and manufacturer savings programs for your prescriptions and even identifies alternative options that are covered by your insurance when needed. We do this for each and every prescription, and you don't have to do any research on your own to understand your savings options.
You'll have more cost transparency at Alto than at other pharmacies. And if you aren't using insurance for your prescriptions, we offer competitive cash pricing and apply all available coupons and savings programs.
Best of all, we deliver your prescriptions, right to your door, for free!
How do I schedule a delivery?
We’ll text or call you when your prescription is ready for delivery. Select the delivery date and window that works best for you; we’ll keep you updated throughout the delivery process via text.
Is Alto available in my neighborhood?
Alto is growing quickly to bring our service to many new communities. See our full list of locations here.
Is courier delivery free?
Yes, delivery is really free! We hand-deliver your medications at the time and location that works best for you — no hidden service or delivery fees.
Who will deliver my medication?
Your medications will be hand-delivered by a member of our local courier team. You’ll be updated throughout the delivery process via text.
Can someone else sign my delivery?
In most instances, you can designate a safe place for medications to be left if you will not be home to receive the delivery directly. For controlled substances and medications more than $500, your signature will be required, or you can designate an authorized representative to sign in your place.
Do I need to be home for delivery?
No, in most instances, you can designate a safe place for medications to be left if you will not be home to receive the delivery directly. For controlled substances and medications more than $500, your signature will be required, or you can designate an authorized representative to sign in your place.
Support and Advice
Can I chat directly with the pharmacists?
Does Alto have specialists in my therapeutic area?
Our pharmacists are experts in every aspect of care, from everyday issues like the common cold to complex conditions like fertility treatments, HIV/PrEP/HRT, diabetes, heart and lung health, and more.
What are your hours of support?
Need assistance? We’re here to help you Monday through Friday 6 am - 9 pm PT ( 9 am - 12 midnight ET) and Saturday and Sunday from 7 am - 6 pm PT (10 am - 9 pm ET).
How do I access my online account?
Is there an Alto app?
How can Alto help my practice?
We’re a full-service pharmacy that handles insurance benefits coordination, prior authorizations, and price investigations for your staff and your patients. We make sure your patients get their medications on time, at the best price, and deliver it for free.
Do patients have to use the app in order to use Alto?
No, the app isn’t required. Your patients can easily manage their prescriptions and schedule deliveries online at alto.com or over the phone or via text with our patient care team.
Do you carry specialty medications for my therapeutic area?
As a full-service pharmacy, Alto can fill nearly all medications, including specialty, OTC, brand and generic. Alto’s patient-care pharmacists have deep expertise in many clinical areas, including heart and lung health, fertility, HIV/PrEP/HRT, diabetes and more, and are focused on answering questions from members and providers.
Is Alto free to use for my practice and for our patients?
Yes, Alto’s services are completely free for both your practice and your patients. There are no hidden service or delivery fees and copays stay the same.