Alto / FAQs

    The Basics

    How does Alto work?

    Ask your doctor to send your prescription directly to Alto or ask us to transfer refills from your old pharmacy. We’ll look for any savings, including coupons and assistance programs, and reach out when it’s time to schedule your free delivery.

    Do you carry my medication?

    Yes. As a full-service pharmacy, Alto can fill all medications, including specialty, over-the-counter, brand, and generic. Alto’s patient care pharmacists have deep expertise in many clinical areas, including dermatology, specialty, fertility, HIV/PrEP/HRT, psychiatry, and more.

    Will I be covered by my insurance?

    Yes. We accept all major insurance plans, including government-administered plans, and always work to get you the lowest price.

    Will my medications cost more through Alto?

    Nope! Your copay stays the same and delivery is always free. Our team works tirelessly behind-the-scenes to find you the best price — we’ve saved our patients more than $23 million on their medications.

    Switching to Alto

    How do I transfer my prescription from my old pharmacy to Alto?

    We’ll take care of it for you! Request a transfer via our app, online at alto.com, or by calling Alto at 1-(800)-874-5881. We’ll coordinate the transfer and search for any savings on your medications. Because the transfer relies on your current pharmacy to provide information, it may take up to a few business days for the transfers to complete. When it’s ready, we’ll reach out to schedule your free delivery.

    How do I send a new prescription to Alto?

    Just tell your doctor that Alto is your pharmacy of choice. As soon as your prescription is ready, we’ll send a text or give you a call to schedule your free delivery. It’s really that simple.

    How can I refill my medication?

    We coordinate with your doctor and insurance company to make sure you never run out of the medication you need. We’ll remind you to schedule a delivery when a refill is ready, and you can opt into automatic refills online, in the app, or by calling us at 1-(800)-874-5881.

    Pricing and Insurance

    Is Alto really free? How much does it cost?

    Yes, the services we provide at Alto are really free! Your copay stays the same and there are no hidden delivery or service fees. We’ll transfer your prescriptions from your old pharmacy, investigate savings, and hand-deliver your prescriptions at no extra cost. All you have to do is pay for your medications.

    Can I use my FSA/HSA with Alto?

    Yes, you can use your FSA/HSA cards with Alto. You can manage your payment options — including debit and credit cards and automatic funds transfer — in the Alto app or by calling our team at 1 (800) 874-5881.

    Delivery

    How do I schedule a delivery?

    We’ll text or call you when your prescription is ready for delivery. Select the delivery date and window that works best for you; we’ll keep you updated throughout the delivery process via text or follow along in real-time in the Alto app.

    Is Alto available in my neighborhood?

    Alto is growing quickly to bring our service to many new communities. See our full list of locations here.

    Is courier delivery free?

    Yes, delivery is really free! We hand-deliver your medications at the time and location that works best for you — no hidden service or delivery fees.

    Who will deliver my medication?

    Your medications will be hand-delivered by a member of our local courier team. You’ll be updated throughout the delivery process via text or can follow along in real-time in the Alto app.

    Can someone else sign my delivery?

    In most instances, you can designate a safe place for medications to be left if you will not be home to receive the delivery directly. For controlled substances and medications more than $500, your signature will be required, or you can designate an authorized representative to sign in your place.

    Do I need to be home for delivery?

    No, in most instances, you can designate a safe place for medications to be left if you will not be home to receive the delivery directly. For controlled substances and medications more than $500, your signature will be required, or you can designate an authorized representative to sign in your place.

    Support and Advice

    Can I chat directly with the pharmacists?

    Yes, our pharmacists and patient care team are just a text, chat, or an email away - Monday through Friday 9 am - 9 pm PT and Saturday and Sunday from 10 am - 6 pm PT.

    Call or Text: 1-(800)-874-5881

    Email: care@alto.com

    Secure message via the app

    Does Alto have specialists in my therapeutic area?

    Our pharmacists are experts in every aspect of care, from everyday issues like the common cold to complex conditions like fertility treatments, HIV/PrEP/HRT, and more.

    What are your hours of support?

    Need assistance? We’re here to help you Monday through Friday 9am - 9pm PT and Saturday and Sunday 10 am - 6 pm PT.

    Online Account

    How do I access my online account?

    You can access your online account from any device at alto.com or on our mobile app (iOS and Android). Within your account, you can view your current medication list, request refills, schedule upcoming deliveries, track your courier, and message a pharmacist.

    Is there an Alto app?

    Yes! Download our app (iOS and Android) for easy access to your account on the go. You can request refills, schedule upcoming deliveries, track your courier, and message a pharmacist, all from your device.

    How can I schedule delivery and payment online?

    Schedule a delivery and manage payment options anytime by logging into your account at alto.com or by contacting our patient care team at 1-(800)-874-5881.

    For Providers

    How can Alto help my practice?

    We’re a full-service pharmacy that handles insurance benefits coordination, prior authorizations, and price investigations for your staff and your patients. We make sure your patients get their medications on time, at the best price, and deliver it for free.

    Do patients have to use the app in order to use Alto?

    No, the app isn’t required. Your patients can easily manage their prescriptions and schedule deliveries online at alto.com or over the phone or via text with our patient care team.

    Do you carry specialty medications for my therapeutic area?

    As a full-service pharmacy, Alto can fill all medications, including specialty, OTC, brand and generic. Alto’s patient-care pharmacists have deep expertise in many clinical areas, including dermatology, specialty, fertility, HIV/PrEP/HRT, psychiatry and more, and are focused on answering questions from members and providers.

    Is Alto free to use my practice and for our patients?

    Yes, Alto’s services are completely free for both your practice and your patients. There are no hidden service or delivery fees and copays stay the same.