Contact Us
Medication Needs
Need a refill or have a question about your medications? We're here to ensure you get the help you need quickly and easily.
Contact our team
Technical Issues
Trouble logging in, app issues, or other technical difficulties? Our support team is here to assist and get you back on track.
Contact our team
Other Inquiries
For any other questions, feedback, or partnership opportunities, don’t hesitate to reach out.
Contact our team
For urgent inquiries, you can also reach us 1 (800) 874-5881.
FAQs
Common frequently asked questions
the basics
How does Alto work?
Do you carry my medication?
Will I be covered by my insurance?
Will my medications cost more through Alto?
How do I transfer my prescription from my old pharmacy to Alto?
How can I refill my medication?
How do I send a new prescription to Alto?
the basics
How does Alto work?
Do you carry my medication?
Will I be covered by my insurance?
Will my medications cost more through Alto?
How do I transfer my prescription from my old pharmacy to Alto?
How can I refill my medication?
How do I send a new prescription to Alto?
the basics
How does Alto work?
Do you carry my medication?
Will I be covered by my insurance?
Will my medications cost more through Alto?
How do I transfer my prescription from my old pharmacy to Alto?
How can I refill my medication?
How do I send a new prescription to Alto?
the basics
How does Alto work?
Do you carry my medication?
Will I be covered by my insurance?
Will my medications cost more through Alto?
How do I transfer my prescription from my old pharmacy to Alto?
How can I refill my medication?
How do I send a new prescription to Alto?
Pricing & Insurance
How much does it cost to use Alto?
Can I use my FSA/HSA with Alto?
Do you price match other pharmacies or accept prescription discount programs?
Pricing & Insurance
How much does it cost to use Alto?
Can I use my FSA/HSA with Alto?
Do you price match other pharmacies or accept prescription discount programs?
Pricing & Insurance
How much does it cost to use Alto?
Can I use my FSA/HSA with Alto?
Do you price match other pharmacies or accept prescription discount programs?
Pricing & Insurance
How much does it cost to use Alto?
Can I use my FSA/HSA with Alto?
Do you price match other pharmacies or accept prescription discount programs?
Delivery
How do I schedule a delivery?
Is Alto available in my neighborhood?
Is delivery free?
Who will deliver my medication?
Can someone else sign my delivery?
Do I need to be home for delivery?
Delivery
How do I schedule a delivery?
Is Alto available in my neighborhood?
Is delivery free?
Who will deliver my medication?
Can someone else sign my delivery?
Do I need to be home for delivery?
Delivery
How do I schedule a delivery?
Is Alto available in my neighborhood?
Is delivery free?
Who will deliver my medication?
Can someone else sign my delivery?
Do I need to be home for delivery?
Delivery
How do I schedule a delivery?
Is Alto available in my neighborhood?
Is delivery free?
Who will deliver my medication?
Can someone else sign my delivery?
Do I need to be home for delivery?
Support & Advice
Can I chat directly with the pharmacists?
Does Alto have specialists in my therapeutic area?
What are your hours of support?
Support & Advice
Can I chat directly with the pharmacists?
Does Alto have specialists in my therapeutic area?
What are your hours of support?
Support & Advice
Can I chat directly with the pharmacists?
Does Alto have specialists in my therapeutic area?
What are your hours of support?
Support & Advice
Can I chat directly with the pharmacists?
Does Alto have specialists in my therapeutic area?
What are your hours of support?
Account Support
How do I access my online account?
Is there an Alto app?
How can I schedule delivery and payment online?
Account Support
How do I access my online account?
Is there an Alto app?
How can I schedule delivery and payment online?
Account Support
How do I access my online account?
Is there an Alto app?
How can I schedule delivery and payment online?
Account Support
How do I access my online account?
Is there an Alto app?
How can I schedule delivery and payment online?
Fertility Support
Do you carry the fertility medications I need?
How much will my fertility medications cost?
Does Alto work with my fertility benefits program?
Does Alto offer any financial assistance?
Fertility Support
Do you carry the fertility medications I need?
How much will my fertility medications cost?
Does Alto work with my fertility benefits program?
Does Alto offer any financial assistance?
Fertility Support
Do you carry the fertility medications I need?
How much will my fertility medications cost?
Does Alto work with my fertility benefits program?
Does Alto offer any financial assistance?
Fertility Support
Do you carry the fertility medications I need?
How much will my fertility medications cost?
Does Alto work with my fertility benefits program?
Does Alto offer any financial assistance?
For Providers
How can Alto help my practice?
Do patients have to use the app in order to use Alto?
Do you carry specialty medications for my therapeutic area?
Is Alto free to use for my practice and for our patients?
For Providers
How can Alto help my practice?
Do patients have to use the app in order to use Alto?
Do you carry specialty medications for my therapeutic area?
Is Alto free to use for my practice and for our patients?
For Providers
How can Alto help my practice?
Do patients have to use the app in order to use Alto?
Do you carry specialty medications for my therapeutic area?
Is Alto free to use for my practice and for our patients?
For Providers
How can Alto help my practice?
Do patients have to use the app in order to use Alto?
Do you carry specialty medications for my therapeutic area?
Is Alto free to use for my practice and for our patients?
Resources
Still have questions?
Call us: 1 (800) 874-5881
Secure message from your account
©2025 Alto Pharmacy. All rights reserved.
If you are using a screen reader and having difficulty reading our website, please call 1 (800) 874-5881
©2025 Alto Pharmacy. All rights reserved.
If you are using a screen reader and having difficulty reading our website, please call 1 (800) 874-5881
©2025 Alto Pharmacy. All rights reserved.
If you are using a screen reader and having difficulty reading our website, please call 1 (800) 874-5881