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Alto's Mission & Values

Our Mission

Our mission is to fulfill medicine’s true purpose — to improve quality of life — for everyone who needs it.

🥇 Patients Come First

  • Patients come before all other stakeholders, including our teammates and our bottom line.
  • Every time we have to make a choice, we will always choose the well-being of our patients.
  • We work because we care, not because it’s expected of us.
  • If patients are happy and healthy, our business will be too.

Leave No Patient Behind

  • Be reliable. It’s more important to be good for all than to be great for some.
  • Every patient puts their life in our hands, so we have a moral obligation to provide high quality care.
  • When difficult situations arise, we go above and beyond to make sure our patients are taken care of.

❤️ Start with Empathy

  • Before every interaction, pause and place yourself in the other person’s shoes, be it a patient, provider, or teammate.
  • Strive to deeply understand the thoughts and feelings of the people you interact with.
  • Patients are at their most vulnerable when interacting with us. Always try to understand their context.

💥 Focus on Impact

  • Choose the work that makes the biggest impact toward our goals.
  • Always strive to understand the impact your work will make.
  • Prioritize impact over activity. Hard work alone won’t get us closer to our mission — only real results will.

🤔 Think Rigorously

  • Being right matters. It’s how we make the most impact.
  • Start from first principles and question underlying assumptions. There’s nothing sacred about the status quo.
  • Follow the scientific method: hypothesize, test, analyze, and iterate off a failed hypothesis to find the right solution.
  • Recognize when you’re wrong to get to right faster. Be open to changing your mind.
  • Be introspective. Your own strengths and weaknesses are important variables.

🐛 Be Humble

  • We are students of the industry. We learned to be a caring community pharmacy from AG, and we will stay true to our roots.
  • We’re not above other players in the industry who care. We support anybody who aligns with our mission to help patients.
  • Every Alto employee has important expertise, regardless of their role, tenure, or seniority.
  • We all take out the trash.

Each of Alto's ID badges has one of the core values printed on the back

Each of Alto's ID badges has one of the core values printed on the back